Yang Shuwei, Chen Jinglin, cover news reporter Zeng Ye
On the afternoon of July 13, Zhang Sheng, Secretary of the Party Committee and Director of the Dazhou Taxation Bureau of the State Administration of Taxation, walked into the tax service hall of the Tongchuan District Taxation Bureau of Dazhou City and asked "taxpayer" and " The dual identity of "tax clerk " carries out "top leaders" walking process activities, experiencing the tax payment experience in an all-round, zero-distance, and bent-over experience, and making every effort to open up the "nerve endings" of serving the masses.
Zhang Sheng accompanied the taxpayer to check the deduction business for all-electric invoices
The "top leader" went through the process not just going through the motions, but experiencing the taxpayer's tax handling process from the perspective of others. In order to resolve the high-frequency demands in the "process", Zhang Sheng, as a taxpayer, accompanied the tax handlers of Dazhou Tongchuan District Shengyuan Trading Co., Ltd. to experience the invoice inspection, check and deduction of all-electric invoices. Statistics and other processes.
"How long does it take to process an all-electric invoice? Is it inconvenient to use an all-electric invoice?" Zhang Sheng asked the tax handler Tan Dan on the spot.
"It is very efficient and the system is very convenient to use. Director Zhang worked with me to handle taxes and got to know the tax needs of enterprises on the spot. I must like it!" Tan Dan said with a thumbs up.
Zhang Sheng said that he wants to focus on the "small cuts" and start with the details. By participating in the tax process and experiencing the tax experience, he can find gaps and make up for the shortcomings, so as to solve the "list of problems" that make it difficult for taxpayers to handle taxes. ”, turning it into a “satisfaction list” with efficient service and smooth experience.
Zhang Sheng handles value-added tax excess tax refund business for taxpayers at the tax window.
After experiencing the experience of being a "taxpayer", Zhang Sheng then transformed into a "tax clerk" and went to the green channel of the tax refund window. tax work, listen to the masses’ demands face to face, and experience the efficiency of tax processing point-to-point.
Deng Ling, the tax clerk of Sichuan Dazhou Iron and Steel Group Co., Ltd., was the first clerk Zhang Sheng received. After "tax handler" Zhang Sheng accepted the company's application for VAT refund, he quickly completed the business process startup, information verification, and data transfer, and successfully processed the VAT refund for more than 17 million yuan.
“I didn’t expect that the ‘top leaders’ of the tax bureau would come to the lobby to handle business in person. They also introduced in detail the tax refund and ‘ six taxes and two fees ’ preferential policies. Such activities for the ‘top leaders’ to walk through the process were innovative and down-to-earth. !" Deng Ling said.
Zhang Sheng checked the quality of the service through "accompanying + handling in person" and experienced the "inconvenience" of the service through "changing identities + sitting at the window". He urged the accompanying staff to sort out the problems discovered by the "top leaders" during the process into problems. Feedback list, establish a ledger of rectification measures, and actively organize relevant departments to study solutions in a timely manner.
Zhang Sheng said that it is necessary to further clarify the division of responsibilities, continue to optimize the tax processing process, continuously improve the business capabilities of all employees, strengthen hardware equipment, accurately classify taxpayers, and use other efforts to achieve tax co-governance; it is necessary to adhere to a problem orientation and sort out the "problem list" ", focusing on solving the difficulties, doubts, and blockages of taxpayers and improving the quality and efficiency of collection and management services.
In the next step, the Dazhou Municipal Taxation Bureau will establish a long-term normal mechanism to integrate the "top leaders" into various taxation work, and take practical actions to create actions that are close to the people, convenient for the people, and beneficial to the people.
[If you have news clues, please report them to us. Once adopted, we will be compensated. Follow us on WeChat for reporting materials: ihxdsb, QQ for reporting materials: 3386405712】
