In order to conscientiously implement the requirements of the State Council, the provincial government, and the state government to deepen the ", decentralize regulation, and serve " reform and optimize the business environment, in accordance with the requirements for carrying out efficiency revolution, style revolution construction, and epidemic prevention and control work requirements, Yuanyang County Government Services Taking the theme activity of "I do practical things for the masses" as an opportunity, the center established a special inspection work system for the discipline and style of the government service hall. The inspection working group was led by members of the relevant leadership team of the county government services bureau, and the department staff actively cooperated and participated. Starting from the overall situation, starting from the details, we will strengthen the management and supervision of window staff, strictly enforce work discipline, and effectively do practical things and good things for the people.
Strictly observe work discipline. Conduct regular inspections and random inspections on the style and discipline of lobby windows. Hall staff are required to arrive on time, dress uniformly, and have a warm attitude. The inspectors fill out the report every day and report the problems found during the general inspection to the public the next day and provide feedback to the stationed units; at the same time, the government service inspection team will conduct random inspections from time to time through on-site or inspection monitoring. Once it is found that there are no special circumstances of absence or departure from work, Reports and criticisms will be made to the center's WeChat group for cases such as hanging around posts, chatting together, playing on mobile phones, etc. Serious cases will be promptly fed back to the unit where the window staff work, requiring immediate correction.
strengthens the daily management of the lobby. From the cleanliness of the office area and tidy desktop placement to standardized and uniform clothing, use of civilized language, clear business handling, enthusiastic service attitude and other details, all window personnel are organized to conduct thorough self-examination and self-correction. After the problems found during the inspection are reported back to the department, the department will interview the window staff, and the department will submit a written rectification report to the county government affairs bureau. If the problem is pointed out three times in a row, the government affairs service bureau will issue a recall letter, and the dispatching unit will separately Select staff to go to the window, and the inspection results will serve as an important basis for the year-end assessment of the window staff and the window work unit.
Focus on business innovation and optimize service environment and quality. Promote the standardization, standardization and facilitation of government services, promote the "one-stop service", "one thing done at one time" and "cross-province service" of government services, and strive to create a government service that "does not ask for help, does not meet for approval, and runs once at most" service environment. Highlight the frontline position of serving enterprises and the masses, adhere to the service concept of being people-centered, convenient for the people and benefiting enterprises, actively promote the "three concentrations and three in place" reform of administrative approval services, reduce links, materials, time limits, and expenses, and improve the efficiency of approval . We will improve the agency guidance service, make every effort to reduce matters, re-engineer processes, set up service windows for the elderly, reporting windows for things that cannot be done, cross-province windows, and theme comprehensive acceptance windows for one thing at a time, and constantly optimize the government affairs hall. "One-stop" service function. In the first half of 2022, the website window of the county government affairs center accepted a total of 382,000 cases and completed 382,000 cases, with a timely completion rate of 100%.
Government Affairs Service Center has strengthened the construction of work style, continuously stricted work disciplines, and strictly supervised and managed, prompting all window staff to effectively implement a high degree of ideological understanding into specific practical actions, fully demonstrating the good government services of Yuanyang County image.
Source: Yuanyang County Government Services Administration Bureau Bai Yaquan
