What difficulties do the people have during the epidemic prevention and control period? Can the demands be solved in a timely manner? The Autonomous Region Party Committee is very concerned. On the afternoon of October 25, Liang Yanshun, Secretary of the Party Committee of the Autonomous Region and Chairman of the Standing Committee of the People's Congress, investigated the acceptance and handling of people's sentiments and public opinion and people's demands during the epidemic in Yinchuan City, and emphasized the need to earnestly study and implement the spirit of the 20th National Congress of the Communist Party of China, and in accordance with the important instructions of General Secretary Xi Jinping of "establishing the public's viewpoint and implementing the mass line", adhere to the people-centered , and give full play to the direct advantages of "network line" and "phone line" connecting the general public at one end and the party and the government at the other end, practice the mass line, open up channels for people's demands, do your best to solve the urgent, difficult and anxious problems of the masses, work together, and fight together to win the battle against the epidemic.
On the afternoon of October 25, Liang Yanshun came to Yinchuan Smart City Operation Management Command Center to investigate the acceptance of public sentiments and opinions and public demands during the epidemic.
In order to effectively solve the urgent and difficult problems of the people during the epidemic, Yinchuan City has specially established a working mechanism for citizens' demands and solve problems, and has opened the 24-hour service hotline to respond to the concerns of the people in a timely manner and solve the demands of the people. Liang Yanshun came to the Yinchuan Smart City Operation Management Command Center, where the working group was located, to learn in detail about the acceptance and handling of the people's demands. "What are the main aspects of the people's demands?" "What are the solutions and ways to solve them? How much can the public's satisfaction rate be achieved?" In the service hall, the staff of the special team answered the phone while busy recording and responded patiently. Liang Yanshun randomly retrieved records and understood the process of handling the people's demands on the spot. Seeing that the public's request for help from a baby who had just been born for help was timely resolved and the arrears of project funds were quickly transferred, Liang Yanshun expressed his gratitude for everyone's day and night and hard work. He said that there are no trivial matters for the people's demands, especially during the epidemic, we must listen carefully and handle the problems reported by the people as soon as possible, say more heartwarming words, and do more things that suit the people's hearts, ensure that everything is fulfilled and every matter has a response, so that the people's demands can be truly implemented and resolved.
On the afternoon of October 25, Liang Yanshun came to Yinchuan Smart City Operation Management Command Center, randomly retrieved records, and learned about the channels and processing procedures of the masses on the spot.
Liang Yanshun said that in the prevention and control of the epidemic, General Secretary Xi Jinping always emphasized the need to put people first and life first, adhere to scientific and accurate, dynamic zeroing, and do his best to protect the lives and health of the people. You have opened up channels for the reflection and resolution of the people's demands through "network cables" and "phone lines", and have achieved the "line" where the people are. This is a concrete manifestation of adhering to the people-centered approach and practicing the mass line. At present, the entire district has reached the final stage of epidemic prevention and control. The working team must continue to maintain the operation mechanism unchanged, patiently and carefully resolve doubts and policy interpretation, and respond to the reasonable demands of the masses as soon as possible. If the transfer is coordinated, relevant localities and functional departments will do their best to resolve the problem as soon as possible, and do unreasonable and conscientiously explain and emotional guidance. The processing results must be tracked and supervised until the masses are satisfied, forming a closed loop from acceptance, handling to supervision. As long as the work is done in place and is done, "the stone can be warmed up", it can win the greatest understanding and support of the masses. We must summarize the working mechanism and model of the special team, come from the masses and go to the masses, promote good practices and experiences to the whole region, better mobilize and gather forces from all parties, and work together to resolutely win the battle against the epidemic.
Autonomous Region leaders Lei Dongsheng and Zhao Xuhui participated. (Ningxia Daily reporter Ma Xiaofang/text Zuo Mingyuan/picture)
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