Business Daily All Media News (Coconut Network/Altitude Mobile Reporter Xu Wenyu Qiu Huiying Photography Report) Have you encountered various routines in the studio such as "package upgrade", "bombing marketing", and "reverse not allowed to be deleted"? Ms. Hong, a Haikou citizen, encountered such a studio routine when she was a student. This led to her "increasing" from the initial 200 yuan shooting package to more than 3,000 yuan in the end.
Ms. Hong introduced: "In 2018, through the push of a social software, I saw a Chinese-style original art photography (now name: Secret Girls' Photo Photography) with a shooting discount, so I placed an order to buy a shooting package worth about 200 yuan." It was this time that I placed a order to "officially" enter the "routine" of the studio.
From purchasing packages, shooting to selecting films, there are "routines" in each link
"I originally wanted to give myself a set of photos as a souvenir in my student days, but I didn't expect that the beautiful appearance of my student days could not be kept, and I even spent money to buy it." According to Ms. Hong, in 2018, she saw Meng Hongyan's Chinese style original art photography (hereinafter referred to as Meng Hongyan) in the push of a social software, and the pictures she took were very good. She bought a package worth about 200 yuan.
"I went to the store to choose clothes and found that the 200 yuan package was worn and the style was ugly, so I didn't want to take pictures. The staff told me that after paying the deposit, it would not be refunded, so I recommended a package ranging from 800 to 1,000 yuan. After seeing me hesitating, I said that I could give me one or two more refined photos, give me discounts, etc. I thought that after all, it was a gift for my youth, so I would upgrade the package, and finally I sold the package for 800 yuan." Ms. Hong said that at that time she only paid a deposit of 300 yuan, and the staff suggested that the final payment should be settled before shooting before shooting, so she settled the final payment after arranging the shooting time.
Soon, time came to the shooting day. Ms. Hong brought her makeup puff to the scene according to the reminder of Meng Hongyan staff, but was told by the makeup artist that the puff was too small, making makeup take time, and the makeup effect created might not look good. "The makeup artist has always asked me to buy their makeup tool sets. Under her various lobbying, I spent more than 100 yuan to buy two sponge-style puffs." In addition, Ms. Hong told reporters that when she was wearing makeup, the makeup artist told her that because there was a set of clothes she chose to match with the makeup that needed to be applied to the forehead, she needed to spend money. "Because I also wanted to shoot the same effect as the model, I chose to spend money to buy the money. As a result, the makeup artist gave me the money of the same color as the model's picture. At that time, I said I didn't want it anymore. The makeup artist said that there was no effect without the money. Finally, I bought it with her various remarks." After taking the photos, on July 5, 2019, Ms. Hong ushered in the film selection process, but this time the film selection allowed Ms. Hong to increase the bill of refinished picture of 2,588 yuan.
"When selecting a film, the staff first asked me to delete the photos I don't like from 168 negatives. If I think I like it very much, I choose to collect it. If I am not sure, I will enter the second filtering process. However, the staff will control the mouse during the whole process. During this period, the staff also told me that the photos cannot be restored after deleting them, so it is always difficult to delete the number of photos that are the same as the package. Moreover, after seeing too many photos, I will be dazzled and I don't remember any photos left. As a result, I left many photos beyond the package. The staff told me that a negative is 80 yuan per negative, and after discounting me, I paid 2,588 yuan outside the package." Ms. Hong said that she didn't have that much money to pay at that time, so the staff asked if I usually use Huabei? "They said they could ask me to take Huabei to pay, and then I paid 1,200 yuan and wrote me a collection form." Through the collection form, the reporter saw that the collection item was: additional selection later, the amount paid: 1,200 yuan, and the balance unpaid: 1,388 yuan.
"The staff said they would show me the photos when they repaired them, so I wanted to wait until I was satisfied with the photos before paying the final payment, but they did not send me the photos and did not contact me to go to the store to watch the movies, so I did not pay the final payment either."Ms. Hong said that she had contacted the staff of the store and would delete the photos? Is there a time limit? The reply she received was that there was no time limit, but when she asked if the photos could be sent to her, the reply she received was that there was no maternity payment and she would not make photos for her. "She didn't show me the photos, and I didn't know if I was satisfied with the photos Meng Hongyan repaired for me, so she didn't pay the final payment. What if I pay and they just deal with me? "Ms. Hong said.
For this reason, Ms. Hong did not pay the final payment of 1,388 yuan. Therefore, from 2019 to the present, three years have passed. Ms. Hong still has not received a call or message from the staff to ask for an voluntary inquiries, nor has she seen her refined pictures and the products she deserves for the 800 yuan package. In response, Ms. Hong asked a refund request to the Semi-Mi-Mi-Mi-Photo Photography Store, but was rejected.
Photo House: It is impossible to refund, you can go through legal procedures to sue
html On the morning of the 215th, the reporter came to the Semi-Mi-Mi-Mi-Photo Photography House located on Guomao Avenue, Longhua District. A self-proclaimed to be a Semi-Mi-Mi-Mi-Photo Photography House ·The manager of the female photo photography store came forward to respond to Ms. Hong's complaint. The manager told reporters that Ms. Hong had been in the store a few days ago for negotiations, and he had already understood the situation reported. He believed that both parties were responsible and "each of fifty boards".
The manager introduced that first, the photo building did not provide Ms. Hong with photos editing and making photos during the past four years because Ms. Hong did not pay the final payment from the beginning to the end. Secondly, Ms. Hong forgot to ask about the related matters of the photos, and thus defaulted on the final payment, which led to the not delivered the photos so far. "It is impossible for our store to call customers to ask for money. The service industry is not like asking for debts. Basically, customers have not received the goods and will make up for the money themselves. "In addition, it has been four years since the incident happened in 2018. All traces of video transmission and production traces have a memory limit. Without technical support, all traces of these four years cannot be retained. Therefore, there is no certificate to prove whether they have really not received any products as Ms. Hong said.
In addition, the store manager also mentioned that Ms. Hong’s receipt receipt four years ago did not belong to the Semi-Ms. Women’s Photo Studio, but an order signed with Meng Hongyan. The store manager said that the photo studio was taken over by him later, and the original person in charge was a girl. "That day I asked Ms. Hong to call the former store manager, and the two of them had a quarrel. "Faced with such a situation, the store manager expressed helplessness and proposed a solution to the matter to Ms. Hong. He said that after 4 years of finding this order, the store did not refuse to continue to serve her. "I told her that the final payment would not be replenished. The films I took before will be given to her after the refining, and said that we had not contacted her in the past four years. I also admitted that we did not contact her. We compensate her for a photo package priced at more than 2,000 yuan, and take photos for free. "
But Ms. Hong refused to accept the compensation plan and insisted on refunding a deposit of 1,200 yuan. The store manager admitted that it was "impossible" and said that Ms. Hong could go through legal procedures to sue.
has abnormal business operations and has been bad reviews many times... How should bad merchants investigate and deal with it?
through Qichacha , the reporter found that Haikou Menghongyan Culture Communication Co., Ltd. was cancelled on December 2, 2021, but the legal person of Haikou Mimi Photography Co., Ltd. opened on the original site The representative is the same as Meng Hongyan's legal representative. Haikou Mimi Photography Co., Ltd. registered on March 23, 2021. The company was included in the list of abnormal business operations by the Haikou Market Supervision and Administration Bureau on December 20, 2021. The reason is that it cannot be contacted through the registered residence or business premises.
In addition, the reporter checked the Meng Hongyan store reviews through Meituan, Dianping, Xiaohongshu and other platforms and saw a large number of bad reviews. Many anonymous netizens commented: The store has situations such as inducing consumption, poor attitudes, and many routines.
Previously, the International Tourism Island Business Daily reported on the title of "Crack people? Shooting a photo of 199 yuan but spending more than 4,000 yuan? This studio in Haikou was complained by many people! Relevant departments intervened!" as the title of "Secret Misty Women's Photo Studio" There are many complaints about it and forced high consumption by merchants. Why did the relevant departments not deal with it? How should bad businesses be investigated and dealt with? How should citizens protect their rights in similar situations? Regarding this matter, the reporter has consulted the Longhua District Market Supervision Administration, and no reply has been received as of press time.
reporter reminds: The purpose of business operations is to make profits, and any discount will have certain restrictions. It is recommended that citizens not easily believe in the so-called "jumping house price". Before consumption, you should clarify and firmly focus on your consumption content. Don’t easily believe in merchant sales to generate additional consumption, and don’t consume impulsively with your heart. Before agreeing to consume, you have to calculate what you want to consume and whether it will be cost-effective after the additional consumption. Before making a payment, give yourself some time to calm down.
In addition, it also reminds merchants that routine marketing seems to have successfully made consumers spend more money, but in the end it will lose all their reputation and be abandoned by consumers in the market. More integrity and less routine are the way to operate for a long time.
[Editor in charge: Long Yanting]
[Content Review: Chen Biyu]
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