Recently, some consumers complained that they sold their mobile phones through Huishoubao, and the system estimated at 2,152 yuan. After the mobile phone was sent to Huishoubao, Huishoubao informed it that there were serious flaws in the mobile phone and the estimated price was r

Recently, a consumer complained that he had sold his mobile phone through recycling Bao , and the system estimated to be 2,152 yuan. After the mobile phone was sent to Huishoubao, Huishoubao informed it that there were serious flaws in the mobile phone and the estimated price was reduced to 1,535 yuan. The consumer said he did not accept it and proposed to cancel the transaction. At this time, Huishoubao told it that the valuation could rise to 1,900 yuan. Consumers questioned this, believing that Huishoubao was deliberately lowering the price. Huishoubao responded that after professional inspection, there were defects, and the objective estimate was more than 1,500 yuan. The price increase was flexibly adjusted due to practical factors. At present, the transaction between consumers and Huishoubao has been cancelled. The system of

is estimated at 2,152 yuan, and it is directly reduced by 617 yuan after testing. Consumers questioned that Huihuibao is lowered

Recently, consumer Mr. Wang initiated a complaint on the Black Cat Complaints platform, saying that he sold his mobile phone through Huihuibao. The system's estimated price was 2,152 yuan before sending it out. After sending it to Huihuibao, the quotation dropped to 1,535 yuan, which is 617 yuan lower than the system's estimated price.

Mr. Wang said that Huishoubao customer service informed him that there were many scratches on the screen and body of the mobile phone, "but I have always worn protective covers and films when I bought it. The photos were taken the morning of my phone shipped out, which is basically brand new." Mr. Wang questioned the intentional price reduction of Huishoubao. "My mobile phone was bought in April this year, and it cost 4,299 yuan for 8+256G configuration."

Then, Mr. Wang chose to cancel the transaction. After Mr. Wang asked to cancel the transaction, Huishoubao stated that the quotation could be raised to 1,900 yuan. In response, Mr. Wang still refused and repeatedly urged Huishoubao to return the phone. Five days after proposing to cancel the transaction, Mr. Wang had not received his mobile phone for a long time. "Now the money has been returned to the recycling treasure, but the mobile phone has not been returned to me." Mr. Wang said that he had not received any logistics information and could not track the transportation of the mobile phone.

Recycling treasure: objectively estimated price is 1,535 yuan, there are differences in professional testing and naked eye recognition

Nandu Shenzhen Big Event contacted Recycling treasure on this matter. Recycling treasure responded that after receiving Mr. Wang’s mobile phone, a series of professional tests were conducted and found scratches on the body and screen of the mobile phone. According to the inspection report, the mobile phone is estimated at 1,535 yuan. Mr. Wang used the mobile phone to recognize the naked eye under normal light, and the detection uses professional means, such as recognition under strong light, so the detection results are inconsistent with Mr. Wang’s naked eye recognition results. Why did

raise the valuation to 1,900 yuan after the consumer requested to cancel the transaction? Huishoubao said that the objective estimate of the mobile phone was 1,535 yuan, and a certain cost was paid when inspecting Mr. Wang’s mobile phone. If the transaction was cancelled, there would be a loss. Therefore, Huishoubao raised the quotation for actual conditions.

Regarding the return logistics service that Mr. Wang questioned, Huishoubao explained that after Huishoubao sent the mobile phone, the system will automatically send the mobile phone to the consumer. Mr. Wang may have set up a text message to block it, so he failed to receive Huishoubao text messages.

At present, the transaction between Mr. Wang and Huishoubao has been cancelled, and Mr. Wang has received the mobile phone.

Industry insiders' opinions

Second-hand electronic products machine quality inspection results are difficult to recognize by consumers, but pain points

According to previous big news in Shenzhen, an industry insider of the second-hand electronic product trading platform revealed that in the field of second-hand electronic products trading, the pain and difficulty of 3C products in quality inspection is that at present, the machine + manual quality inspection model is mostly used for second-hand electronic products. In the machine quality inspection process, the results between manual observation and professional equipment inspection will be different. "For example, subtle scratches are not easy to detect through the naked eye, but in actual quality inspection," It can be observed through strong light exposure. There is also screen brightness . Some of them don’t look like the naked eye, but they will find yellowing after testing by machine. In this case, many users think that the test results are inconsistent with their own observations, and they do not understand the inspection process of relevant professional equipment enough, so they will doubt the platform quality inspection results. "

In response to the pain and difficulties in second-hand electronic product transactions, researcher at the Institute of Sociology, Chinese Academy of Social Sciences, believes that in terms of second-hand electronic product identification, the industry service process and product identification process should be standardized and transparent.In addition, compared with other consumer products, 3C electronic products have a fast frequency of renewal and the demand for second-hand transactions is relatively high. Therefore, in terms of second-hand electronic products transactions, policies, regulatory systems and industry standards should be further improved to standardize the second-hand electronic products trading market.

• consumer exposure platform, waiting for you to report information

Nandu Shenzhen big event aims to promote the healthy development of the consumer market and safeguard the legitimate interests of consumer entities. At present, the "Consumption Exposure Platform" has been launched to provide consumers with a platform to expose consumer disputes or problems. The Shenzhen Consumer Reputation List will also promptly intervene and report the situation, follow up on the progress of the incident, and help resolve consumer disputes by connecting consumer entities. Citizens are welcome to provide clues!

For more reports, please see the topic: Special topic | Shenzhen Consumer Reputation List

Editor: Researcher of Nandu Shenzhen Big Things Think Tank Zheng Shaochun Nandu Intern Reporter Yan Zhaoxin