enters 2021, and it is time for mobile phone manufacturers to show their strengths again. Recently, a number of mobile phones equipped with the latest 5G chips have been released one after another. First, Xiaomi 11 made a brilliant debut with Snapdragon 888, followed by vivo X60, vivo iQOO7, and Samsung S21. Including Honor's first model V40 and RedmiK40 that are about to be launched, it can be said that the mobile phone market in the first quarter was very lively.
new phones frequently occur but consumers have limited budgets, and trading the phone with old ones may be a way to save money. However, in the recycling market, we must be wary of some "routines". Taking Aihui as an example, on social platforms and complaint platforms, complaints about Aihui maliciously lowering prices, intentional damage to mobile phones, delaying quality inspection or refunds for no reason, and false propaganda account for the majority.
For this "routine" of Ai Recycling, consumers must keep their eyes open to avoid damage.
routine 1: Maliciously lowered the price
There was a user feedback that when using Aihuihui recycling mobile phone, the platform first gave an estimated price of 800 yuan, but after receiving the goods, the Aihuihui party directly suppressed the price to 400 yuan due to the appearance defects, and the price difference between the two reached 50%.
The user then showed that the estimated price was 600 yuan after resubmitting the platform according to the defects. This estimated price is still a price difference of 200 yuan from the actual price of Aihuihui. For a mobile phone worth only about 800 yuan, such a large price difference is really jaw-dropping.
Not only that, in the same order, the reason for Aihui Recovery to lower the price will also change.
As shown in the figure above, after the user submitted the order, Aihuihui first lowered the price on the screen with repairs. When the user raised questions, he turned to lower the price again on the grounds that the camera was dusted. The quality inspection reports issued by the same mobile phone were also different. He directly pressed a mobile phone with an estimated price of 1,659 yuan to 1,230 yuan, and the price difference reached 420 yuan.
In order to increase the temptation of users to replace new products, platforms such as Aihuihui have also launched an upgraded version of the service - value preservation and replacement, promising that during the service period, as long as the model meets the conditions, it can recycle the old machine at the original price or 80% purchase price for the new machine. But at the same time, in the terms of preserving value and replacing new values, some small traps are set up, in which the mobile phone camera is grayed out, and the screen color difference has also become an old routine for Ai Recycling to refuse users' value and replacing new values.
What's even more outrageous is that some users said on social platforms that after two hours of tossing, the final recycling price of an iPad mini2 is only 2 yuan.
Even in the official forums of some mobile phone brands, there are countless posts and discussions about malicious price reduction.
routine 2: private dismantling of the machine, forced transaction
In addition to malicious pressure, Aihui also dismantling the machine without the user's permission, or deliberately destroying the user's mobile phone to force the user to accept the transaction.
Himao complained, user 7342914695 complained that he had just bought a mobile phone for about a month and a half and submitted a mobile phone for recycling. On the premise of promising not to disassemble the machine, he asked to return the mobile phone because the amount was not negotiated, but found that there were obvious scratches on the back and screen of the mobile phone, and there were obvious traces of disassembly of the mobile phone, and the seal strips were exposed. He consulted many times but used various reasons to make excuses.
In this case, although the user recovered the phone, the phone was no longer waterproof and there was no official warranty for one year. Similar situations also happen to other users, and some users end up only receiving 10 yuan comfort coupons.
For Aihuihui, there are not only forced transactions in private dismantling. An anonymous user said that because the quality inspection pricing did not match the estimated price, he applied to return the phone. However, he found that the order showed that the transaction was successful, but called the customer service and said that he could not return the phone.
transaction should have been a voluntary act of both parties. When the user clearly stated that he would not continue the transaction, Aihuihui privately modified the order and unilaterally announced that the order was completed. This move obviously violated the business standards and also touched on relevant legal provisions.
Routine 3: No refund will be given for no reason
The most common routine is to promise to subsidize a certain amount of card coupons during the event, but in the end, no card coupons will be issued for no reason or for various reasons. Such behaviors are particularly prominent in e-commerce promotion nodes of 618 and Double Eleven.
In addition, Aihuihui often cannot achieve the promised quality inspection and refund time limit. If a user complains that the total amount of refund for the old-for-new one should be 6,799 yuan, but the actual refund is nearly 3,550 yuan, and the remaining refund will be delayed and will not be refunded.
Coincidentally, the user "Suilled Medicine 1993" reported that when participating in the Ai Recycling Old-for-New Activity, the document informed the 700 yuan E-card issued on December 21, but it was not issued until the 22nd. When consulting customer service, he was told that the event time adjustment could not be issued, and the relevant adjustment content was not notified to the user.
Before this, Aihuihui was publicly exposed by digital bloggers for suspected false propaganda. It can be seen that in this regard, Aihuihui has become a "recurring offender".
There are so many routines, it is difficult for consumers to love recycling
Why does love recycling become a concentrated place for routines?
It is understood that this is mainly related to the business model on which Ai Recycling relies on. Aihui mainly uses low information difference to buy high sell to make the difference.
Because the lower the recycling price, the higher the profit you can get, so there will be behaviors such as price reduction. In addition, the second-hand mobile phone industry is an industry that exchanges time for money, with fast prices changing, and Aihui can use the time difference to make profits.
However, in the above behavior, Aihuihui has involved in infringing on consumers' right to know, fair trading rights and other related rights. In this regard, experts suggest that consumers must carefully identify the terms of the event when participating in the event and pay attention to retaining evidence. If they fail to negotiate with the platform and merchants, they can go to the relevant department to appeal.
At present, trade-in with old has become an important choice for many consumers when changing new products and trying new products, but behaviors like recycling invisibly hurt consumers' trust. Over time, consumers will only switch to their homes. Judging from the data, the amount of Aihui recycling has not increased but decreased, which shows that it is gradually abandoned by consumers because of these "routines".
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