Can you buy antipyretics online? Recently, a Guangzhou citizen reported to Nandu reporters that he failed to buy antipyretic drugs online on the online drug purchase platform. "The platform said, 'Because you have a fever, you can't buy antipyretic drugs.'" and hoped that the online drug purchase platform would optimize the purchase process.
Baomoto buys antipyretic drugs online. After filling in the body temperature of the medication user, the platform prompted that it was impossible to buy online.
Mother urgently bought medicine for babies with fever
Online platform failed to purchase
Recently, Ms. Zhang's baby, who was over 1 year old, got sick and had a fever of more than 39 degrees at night. She planned to take her child to the hospital to see the fever clinic the next day. She would first reduce the fever and observe at night, so that the baby could rest first, but the antipyretic medicine at home was used up. She urgently purchased Merrill Lynch, a nearby pharmacy online through the Meituan drug purchase platform. Unexpectedly, she paid two fees and did not buy the medicine.
"After paying the payment, the page prompts to submit the user's identity information, health code , body temperature. Who knows, because I filled in the medication, the person's body temperature was a fever state, and the platform showed that because the body temperature was too high, I could not buy antipyretic drugs. The problem is, if it was not for a fever, why would I buy antipyretic drugs?" Ms. Zhang was very confused.
It is understood that the antipyretic medicine that Ms. Zhang is preparing to buy is not a prescription drug, but an OTC drug commonly used in children to reduce fever. It is also a common medicine for many people in the family. Ms. Zhang happened to have used up the medicine at home this time, and she did not expect it to be so difficult to purchase medicine through online supplements.
Mothers are planning to buy Merrill Lynch, a commonly used medicine for children to reduce fever.
After payment, the platform prompts people with fever to not buy restricted drugs online
Mom: Can you remind people of restricted sales regulations before payment? The online restriction on sales of antipyretic drugs is related to special policies during the epidemic. According to Meituan's explanation, the failure to sell antipyretic drugs to citizens with fever is based on the notice of the Guangzhou New Coronavirus Pneumonia Prevention and Control Command Office sentinel monitoring work team on issuing the "Guangzhou Retail Pharmacy "Sentinel Monitoring Work Guidelines" (10th Edition): online drug sales companies shall not sell the "Catalogue" ("Drug Catalog" for drug purchasers with a body temperature of ≥37.3℃ and a health code of "yellow code" or "red code". Enterprises should set relevant prompts to ensure that the drug buyers have normal body temperature and their health code is "green code". The "Catalogue" medicines are not allowed to be purchased on behalf of the fever personnel through online sales. The antipyretic drug Merrill Lynch is a drug in the above-mentioned "Catalogue".
However, Ms. Zhang said that during the epidemic, the online sales of antipyretic drugs are restricted to allow potential infected people to go to the fever clinic for treatment as soon as possible. She understands this, but she hopes that the online drug sales platform can further optimize the sales process and put the review process forward, so that consumers will not be rejected after paying.
"The child has a high fever, and we parents are very anxious. When buying medicine on an instant medicine delivery platform like Meituan, we want to first solve the urgent problem and reduce the fever for the child. If you can pay, you feel that the medicine has been bought, but after paying the payment, you say that you can't buy it, which makes people feel like you've been fooled: After paying the money, you say, 'You can't buy antipyretics because you have a fever'? Isn't this funny?" Ms. Zhang said.
JD.com , Dingdang Express Drug : Register first to verify
Ali , Meituan: Pay first, verify
Other online drug purchase platforms How to set up the verification process of drug users during the epidemic prevention and control period? Nandu reporters tried JD Health , Ali Health , and Dingdang Express Drug Platform. Like Meituan’s drug purchase, Alibaba Health Pharmacy also adopts the process of paying first and then reviewing drug users’ information. JD Health’s self-operated pharmacy and Dingdang Express Pharmacy pre-review the drug users’ information before submitting the order and paying.
Nandu reporter searched Merrill Lynch on JD platform and put it in the shopping cart. When clicking "Submit Order", the page jumped to "Epidemic Prevention and Control Drug Purchase Registration", prompting "Due to epidemic prevention and control requirements, you must register and review and pass before purchasing prevention and control drugs." After clicking to enter the registration page, you are required to enter the identity information of the drug user and body temperature, symptoms, address, etc., and only after filling in the drug user information and review and pass the review can the subsequent purchase process be carried out. ▼
When purchasing Merrill Lynch on JD Health, you need to register the purchase of medicine before submitting the order.
On Alibaba Health Platform, after submitting the order and making payment, the Nandu reporter jumped into the information registration page and asked to fill in the identity information, body temperature, symptoms, etc. of the drug user, and said, "According to the epidemic prevention policy of Guangdong Province, fever (body temperature is greater than or equal to 37.3 degrees) cannot be purchased online, and fever users are required to seek medical treatment offline." At the same time, if it is not filled in within 24 hours, the order will be automatically closed and the money will be refunded. ▼
When purchasing Merrill Lynch at Alibaba Health, the payment will be completed and the epidemic information will be registered.
On the Dingdang Express Drug Platform, after selecting the drugs, Nandu reporters clicked "Confirm Submit", and the page popped up with a message "Since the requirements of the regulations, please fill in the drug use information". You must fill in the "Epidemic Prevention and Control Drug Registration" form in the link before you can continue to submit the order. The contents that need to be filled in include health codes, body temperature and other information.
When Dingdang Express Pills purchase Merrill Lynch, click "Confirm Submit" and the platform will pop up the prompt box, requiring you to fill in the medication information first.
Regarding how the platform implements relevant inspection of drugs in the "Catalogue", the "Guangdong Province Retail Pharmacy Sentinel Monitoring Work Standards Guidelines (2022 Edition)" issued on July 19 this year does not have detailed provisions on processes and links, but only regulatory requirements are put forward: " online drug sales companies selling drugs in the "Catalogue" shall be sold in accordance with the principle of "online and offline consistency", and verify and ensure that the identity documents, telephone numbers, residence address, health code, body temperature, suspicious symptoms and other information of the drug purchasers are authentic and valid. The retention and verification shows that the "Catalogue" drugs shall not be purchased for people with fever through online sales; if the above measures cannot be implemented in place, the "Catalogue" drugs shall not be sold online."
Ms. Zhang told Nandu reporters that she had also tried to buy antipyretics for her children on JD Health, but she was "stopped" when filling in the information of the drug user and failed to place an order, so she gave up purchasing medicine online. " hopes that all platforms can put the information verification process of the drug user user before , and they have paid but were refused to sell the medicine because the information review failed. Even if the refund can be made, this process is unreasonable."
Editor: Nandu reporter Li Wen
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-