From December 14, 2021 to January 8, 2022, in just 25 days, the owners of Phase I of Hailun Garden, Tanzhou Town, Zhongshan City have received 7 water outage notices!

From December 14, 2021 to January 8, 2022, In just 25 days, the owner of the first phase of Hailun Garden, Tanzhou Town, Zhongshan City has received 7 water outage notices! "Just blocking this end, that My head exploded again. The tap water at home is often yellow and I can’t cook, which has seriously affected my life!” Recently, a reporter from Nandu received a report from the owner of the Helen Garden Community. Is the situation of

true? On the morning of January 8, a reporter from Nandu came to the community and found that there were water pipes in the community under maintenance. The community owner and the property management party agreed that the community's water supply facilities and pipeline network were completely replaced. According to the calculations of Tanzhou Water Company, the renovation cost reached 27.92 million yuan, which was allocated to 3,800-5,500 yuan per household. "The problem of building age of 14 years is so serious. Do the owners bear the consequences?"

Current situation: The tap water is yellow and turbid, the owner wraps the faucet with a towel to filter

Owner Ms. Yu moved into Helenburgh Phase 1. 3 years. "Now I dare not use the water at home." On January 8, a reporter from Nandu came to Ms. Yu's home. She said that the tap water at home has become significantly yellow and turbid recently. "The water in the kitchen is filtered with a water purifier, but It’s not safe to brush your child’s teeth or bathe with such water.” In order to minimize impurities in the water, Ms. Yu bandaged it on the faucet with a disposable face wash towel, "This one was wrapped on January 5th, and it was obviously yellowed in just two or three days." More than

women wrapped the faucet and filtered it.

Owner Mr. Yi also told Nandu reporters, "Many families have elderly people and children, and it is definitely unhealthy to use this water frequently." Mr. Yi said that his family bought buckets of water to drink and cook, and he changed it to a bucket of rice in about two days. "If the water quality is obviously yellow, you should wash the vegetables with tap water first, and finally wash them with bottled water once." In the owner group of the community, there are a large number of owners who come together to reflect the water quality problems at home.

Owners report that water quality affects life. What exactly is the reason for

that causes the water quality of Helenburg Phase I to show obvious precipitation? Some owners believe that the water pipes in the community often burst and need maintenance, which leads to the inflow of mud and sand, which is an important reason for the yellowing of the water quality. "There will be water outages almost every month in the past year, and it will be stopped two or three times a week during peak periods," said the owner Mr. Wu. Ms. Yu showed Nandu reporters the water outage notice issued by the community property management in the past month, including four times in December 2021, and three water outages were notified in January this year. "Sometimes we can only go out for a meal when we stop for a few hours during the day."

During the interview, the reporter happened to encounter a community repair water pipe.

htmlOn the morning of January 8, a reporter from Nandu happened to encounter a worker repairing the water pipe in the first phase of the community. According to reports, due to the broken water pipe, the workers recently replaced several new water pipes. "The water pipes in the community have been seriously damaged, and they often blocked one end and exploded again." Mr. Wu pointed out that water pipes have exploded more frequently recently, and the water quality has also seriously affected residents' lives. The water use problem in the community has reached a point that must be paid attention to.

Exploration reason: The amount of funds for pipeline renovation is large, and it is impossible for anyone to pay the bill to reach an agreement

Nandu reporters learned that in fact, the water use problem of Helen Garden has appeared since 2019. A community water pipe repair record shows that in October and November 2019, the community water pipe repairs reached 4 times. "At that time, the property management committee had already submitted a handover to Tanzhou Water Company," said Mr. Wu, but the other party did not directly accept it. The water pipe repair list announced by

community.

In accordance with the requirements of the current "Regulations on Secondary Water Supply of Drinking Water in Zhongshan City" and "Implementation Rules of Secondary Water Supply of Residential Housing in Zhongshan City", residential buildings that have been put into use can be transferred to local water after acceptance by the local water department meet the requirements and meet the requirements. Maintenance management. This can also ensure that the water pipe maintenance in the community is in time in the future.

Why doesn’t Natanzhou Water Company accept Helen Garden’s handover? According to the company's reply in September 2019, "Helen Garden has been built and put into use for many years. Most of the water supply system does not meet the handover standards and needs to be renovated before it can be handed over to our company for maintenance and management. Our company will follow the current handover standards to the community. After the renovation is estimated, the renovation cost per household is approximately RMB 3,800.According to the requirements of the "Implementation Rules of the Management Measures for Secondary Water Supply of Residential Housing in Zhongshan City", owners who pressurized water supply also need to pay the secondary water supply management and maintenance fee, about 2,500 yuan per household".

Tanzhou Water Company supplies water to Helen Garden Community The letter of handing over the application reply.

This amount was confirmed in a reply from the official WeChat account of Zhongshan People's Congress in 2019: the pipe network outside the community planning red line shall be borne by the tap water company , and the pipes within the community planning red line The network requires the community owner to raise funds. The water company estimates that it will carry out meter reading to household renovation, with each household being allocated 5,500 yuan. According to statistics, there are 5,076 households in Helen Garden, and it is estimated that the cost of transferring and renovation of the water supply pipeline network will be approximately 27.92 million yuan. If the required expenses are raised by the enterprise in accordance with the provisions of the " Zhongshan Water Supply Regulations ", due to the large expenses, the water supply company's own funds cannot bear the renovation costs.

"How is the renovation costs calculated? The owner has never seen it Details. Where are so much money spent? "Mr. Wu raised doubts. In addition, he believes that each household's owner will pay more than 5,000 yuan for maintenance, which is obviously unreasonable. " Helen Garden Phase I was built and collected in 2008. It is unreasonable to have water pipes exploded so frequently in 14 years. . Is it a construction problem? Or is it a problem with the quality of the pipeline? Is it just because the water pipes are aging? ”

On December 1, 2020 and February 5, 2021, the Helen Garden Property Office Committee, on behalf of the community owners, continued to submit the "Application for the Handover of Water Supply Equipment in Helen Garden Community" to the Tanzhou Town Water Company, but there was no result.

Solution

Property pipe: Completely replace the water supply pipeline network to treat the symptoms

0 In response to the recent frequent water pipe explosion in the community, a reporter from Nandu found the property management agency of Helen Garden - Zhongshan Zhongyi Property Management Co., Ltd. Zhongyi Property is a developer Zhongshan Helenburg Real Estate Co., Ltd. Manager Lin said, "We also have a headache about the water pipes." Manager Lin said frankly that the current repairs are "treatment of headaches and feet to treat the feet" , the water supply problem in the community has not been fundamentally solved.

This also causes great waste of water resources. Manager Lin said that in order to try to meet the water needs of the owners, even if there is a water leakage, as long as it does not explode, the property will wait until the peak of water use at night. , water shutdown and maintenance, "Last month, the water bill in the community exceeded 300,000 yuan, which was more than 100,000 yuan under normal circumstances." Manager Lin believes that " can only solve the root cause of the community's pipeline network and water supply facilities."

Regarding where the funds to be spent on the renovation come from, Manager Lin asked whether the community's maintenance fund could be started. "But at a cost of more than 20 million yuan, the maintenance fund may not be enough, and it cannot be said that all the money is spent at once. Then, in the future, What should I do if I encounter any problems again? "

Owner: There are different voices about where the renovation costs come from

There are also different voices between the community owners.

Some owners firmly believe that this money should not be paid by the owner. " When we bought a house, we also followed the market price. Now the water use problem is obviously more serious than other communities. Is it my fault? "A owner told Nandu reporters. Some owners believe that they have paid water fees normally, and now there is a problem that requires the owner to pay the bill, which is unreasonable.

Some owners also believe that the owner can bear part of the expenses, but the developer should also bear it. Corresponsible responsibilities. "When the initial construction was built, was there any situation where inferior products were used as good products, or the planning and construction was unreasonable? The geological conditions near Tanzhou are complex. Has the developer carried out soft foundation treatment? "So, some owners believe that developers cannot let go of the problem on this issue by "the water pipe is not within the warranty period".