1, problem description: The lines "Payee", "Reviewer" and "Invoicer" are not displayed at the bottom of the invoice filling and issuance interface of the invoicing software V3.0. How to deal with this?
solution: just set the screen resolution to "smaller (S)-100%". The specific operation is as follows: In a blank space on the computer desktop, right-click "Screen Resolution" - click "Enlarge or reduce text and other items" below. Select the default resolution: "Smaller(S)-100%". Problem description of
2 and : When uses the copy function to issue invoices, the system prompts "The current invoice type is inconsistent with the invoice to be issued." How to deal with it?
Solution: When the copied invoice is a difference tax invoice, you need to first select "Difference Tax" in the upper left corner of the invoicing interface, close the pop-up setting deduction window, then click Copy, and select the corresponding invoice to copy. Just issue a ticket.
3, problem description: When printing invoices in , the prompt "Print preview failed due to lack of fonts", how to deal with it?
Solution: Find the font in the installation path of and paste it into fonts on the C drive. The path is as follows: Aisino\Invoicing Software 201117\Config\Fonts
4, Problem description: When issues an red-letter invoice and information table, select the invoicing time. When a black frame is displayed (as shown below), how to deal with it?
Solution: is currently found to be caused by a conflict with Nono products. It can be temporarily solved by uninstalling Nono series products (Novo Pass, List Import, Speedy Invoicing and Nono Invoice).
5, problem description: How to add users to version 3.0 of invoicing software?
solution: logs in to the invoicing software as the invoicing system administrator. In the system settings module, click "User Permission Settings" - "User Management" to enter the user management interface. At this time, you can add or delete users, or modify users or Reset the password for the selected user.
6, problem description: After some users of upgraded to the invoicing software V3.0, the 2.0 data was not automatically migrated or the migration was incomplete. How to deal with it?
Solution: The incomplete automatic migration of data is caused by third-party software occupying the data. You can log in to the invoicing system and use the " data migration " function in the "system maintenance" module to manually migrate the data. You can also exit the third-party software first, delete the tax ID folder in the installation directory of the invoicing software V3.0, and then log in to the invoicing software again to trigger automatic data migration.
- Problem description: The information displayed in the status query is abnormal (as shown below). How to deal with it?
Solution: Just upgrade the invoicing software to .
8, problem description: When applying for issuance of information form in , after entering the blue invoice code number and invoicing time and clicking Next, the invoicing software crashes. How to deal with it?
solution: upgrade to the latest version of the invoicing software (not lower than the 0515 version of the invoicing software).
9, problem description: What is the role of the "Customer Information" option that can be checked on the right side of the invoicing interface of invoicing software V3.0?
Solution: If you issue invoices continuously, after checking "Customer Information", the customer information issued on this invoice will automatically be extended to the next invoice. (Different from version 2.0, continuous invoice issuance in 2.0 will automatically extend to the next invoice and does not need to be set in advance)
reminder: This function is unchecked by default.
10, problem description: invoicing software version V3.0 invoice cannot be submitted, the submission log shows: the invoice does not exist at the bottom of the golden tax disk, invoice repair prompt: the detail length is incorrect, how to deal with it? Solution to
: is usually caused by the third-party UF Invoicing Assistant. Please exit the third-party software and try again.
11, problem description: When querying and printing invoice data, when the list of positive invoices exceeds one page, you cannot jump to the next page after clicking "Next Page". How to deal with it?
Solution: Just upgrade the invoicing software to .
12, Problem Description: When an enterprise type rare earth ore product is used to issue an invoice for a rare earth product with a tax classification code of 10204030312 and a name of bastnaesite concentrate, it prompts "Rare earth product verification error. Please re-import rare earth products", how to deal with it?
Solution: Just upgrade the invoicing software to .
13, problem description: The invoice query cannot see the platform type used for the VAT electronic general invoice (as shown below). What is the reason?
Solution: When querying invoices, the platform type and platform number will be displayed only after selecting VAT electronic ordinary invoice as the invoice type.
14, problem summary: How to check the current status of whether it has opened a public service platform?
solution: log in to the invoicing software V3.0, click "Summary Processing - Golden Tax Equipment Status Inquiry", select VAT electronic general invoice, if the platform type and platform number are displayed below, it means that the current status of electronic invoice public is enabled Service platform. As shown below:
15, problem description: When issued a unified invoice for motor vehicle sales, the motor vehicle invoice format was not switched on the invoice. As a result, the paper invoice was in the 2014 format, but the 2021 template was used for issuance and printing. How to deal with it?
Solution: When issuing a unified motor vehicle sales invoice for the first time after the
16, problem description: After uses the 2014 template to issue the 2014 version of the blue-lettered unified motor vehicle sales invoice, in the view details interface of the invoice query window, directly click the "Red" button to issue the red-lettered invoice, the default template is "2021 version" , cannot be modified to "2014 version", how to deal with it?
solution: upgrade to the latest version of the invoicing software (not lower than the 0515 version of the invoicing software).
17, problem description: In the unified invoice filling and issuance interface for motor vehicle sales, when the invoice template is switched from the 2021 version to the 2014 version, and then switched back to the 2021 version, the buyer's name is displayed as the "buyer's name and identity" of the 2014 version Certificate number/organization code", how to deal with it?
Solution: is upgraded to the latest version of the invoicing software (not lower than the 0515 version of the invoicing software).
18, problem description: When the motor vehicle enterprise uploads invoices, the central office returns "Invoice entry failed". How to deal with it?
Solution: Generally, the enterprise has been identified as a risk taxpayer. For risk taxpayers, the bureau will stop taxpayer invoicing, uploading, etc. based on the management method of risk taxpayers. You need to go to the tax authority to remove the risk flag.
19, problem description: The invoicing software has been upgraded to version 210430, but when issuing special invoices and , the issuance type does not have "motor vehicle issuance" to choose. How to deal with it?
solution: first confirms that the Golden Tax Disk clock has reached May 1, 2021; then in the "Summary Processing" module, click "Golden Tax Equipment Status Query" and check the "Authorization Type" in "Golden Tax Equipment Information" Whether there are "domestic manufacturers", "authorized dealers", "other dealers", "imported motor vehicle manufacturing enterprises' offices or general authorized agencies in my country" or "other trading enterprises engaged in motor vehicle imports" and their Whether the validity period includes the current time.
20, problem description: When issues a special invoice for motor vehicles, it prompts "Failed to query vehicle certificate information, please check the network.", how to deal with it?
Solution: This problem is caused by network anomalies (wrong security access address or unstable network). You need to check the security access address to ensure that the test connection is successful.
21, problem description: When issuing a special invoice for motor vehicles in , it prompts "The certificate information for the frame number xxxx has not been found, and the invoice is not allowed to be issued!" How to deal with it?
Solution: This problem is caused by the fact that when issuing a special invoice for motor vehicles, the vehicle identification number or frame number entered in the specification and model column of the product line does not exist in the central office.
When the enterprise authorization type is "authorized dealer", "other dealer", "imported motor vehicle manufacturing enterprise's office in my country or general authorized agency" or "other trading enterprise engaged in motor vehicle import", a motor vehicle license is issued Special invoices need to ensure that the vehicle identification number/frame number used exists in the central office and is under the name of the company before it can be used to issue special motor vehicle invoices.
22, problem description: When issuing a special motor vehicle invoice in , it prompts: "There is an empty frame number in the special motor vehicle invoice details and the invoice cannot be issued." How to deal with it?
Solution: This problem is because the specification and model column of the product line is empty, and there is no vehicle identification number or frame number entered.
"Authorized dealers", "other dealers", "imported motor vehicle manufacturing enterprises' offices or general authorized agencies in my country" and "other trading enterprises engaged in motor vehicle imports" issue special invoices for motor vehicles. The specification and model column must be Enter the correct VIN/VIN number.
23, problem description: When issues a special invoice for motor vehicles, it prompts "Vehicle number xxxx does not belong to this enterprise and is not allowed to issue invoices!" How to deal with it?
Solution: This problem is because the vehicle identification number or frame number entered in the specification and model column of the product line does not exist in the company's central ledger.
"Authorized dealers", "other dealers", "imported motor vehicle manufacturing enterprises' offices or general authorized agencies in my country" and "other trading enterprises engaged in motor vehicle imports" issue special invoices for motor vehicles, and enter the specifications and models in the column The "vehicle identification code/frame number" must be in the company's ledger at the central office.
24, problem description: When issues a special invoice for motor vehicles, it prompts "When a motor vehicle manufacturer issues a special invoice for motor vehicles, and the quantity is not 1, the specification and model must not be empty!" How to deal with it?
Solution: This problem is because our company is a "domestic manufacturer" and the quantity in the product line of the special motor vehicle invoice issued is not 1, but the specification and model column is not empty.
When a domestic manufacturer issues a special invoice for motor vehicles, if the quantity column of the product line is not "1", the specification and model column must be empty."
25, problem description: enters the unified invoice filling and issuance interface for motor vehicle sales, " What is the "2021 Edition" button? Purpose?
solution: Between May 1, 2021 and December 31, 2021, there are two invoice templates to choose from when issuing a unified invoice for motor vehicle sales, namely the 2021 version and the 2014 version. Sales unified invoice to choose to use 2 021 version or 2014 version.
26, Problem description: When can the
014 version of the invoice be used?
Solution: The
014 version of the unified motor vehicle sales invoice can be used until December 31, 2021. Japan. The 2014 version of the unified motor vehicle sales invoice will stop printing function from 24:00 on February 28, 2022.
27, problem description: When issues a unified motor vehicle sales invoice, the prompt when entering the certificate number is: "Query certificate information." Already used, invoice is not allowed. "How to deal with it?
Solution: This problem is because the "vehicle identification number/car number and certificate number" used have been used to issue unified motor vehicle sales invoices and cannot continue to be used to issue motor vehicle invoices.
28, Problem description: When issuing a unified invoice for motor vehicle sales using , when entering the certificate number, it prompts "No certificate information found, invoice issuance is not allowed." "How to deal with it?
Solution: This problem is because the "vehicle identification number/car number and certificate number" used do not exist at the tax bureau and cannot be used to issue motor vehicle invoices. You need to check whether it is entered correctly. If If the entry is correct, you need to contact the tax bureau to confirm whether the vehicle registration information is available in the tax bureau system.
30, problem description: When issues a unified invoice for motor vehicle sales, it prompts: "The certificate exists and does not belong to the enterprise." Why?
Solution: There may be two reasons for : First, the upstream production company has not managed the invoice data and certificate data in the bill association system of the Ministry of Industry and Information Technology. You can contact the upstream company to complete the association before invoicing; second, the current tax bureau end The system has certain problems in data synchronization. You can contact the competent tax authority for manual processing, or wait for the tax system to be upgraded.
31, problem description: When issues a unified invoice for motor vehicle sales, after entering the frame number, the make and model will change. How to deal with it?
Solution: After the
Editor: sometimes
Compilation: July 28, 2022
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