Recently, the finals of China Life Insurance Company’s “Building Craftsmanship, Competing Service, and Promoting Development” Teller Skills Competition were successfully held in Beijing. Wang Haiguang, Vice Chairman of China Financial Union, Fu Jingjing, Minister of Economic and Technical Department of China Financial Union, Su Hengxuan, Vice President of China Life Group and President of Life Insurance Company, Jia Yuzeng, Chief Supervisor of Life Insurance Company, Qiao Liang, Secretary of the Discipline Inspection Commission of Life Insurance Company, Vice President Yang Hong, heads of the Party and Mass Work Department, /Trade Union Work Department, and Business Management Department of the Group Company, heads of various departments at the Life Insurance Company headquarters, and leaders in charge of operations of provincial branches came to observe the competition.
opening speech To boost morale
Su Hengxuan, vice president of China Life Group and president of the life insurance company, made an opening speech for the competition, encouraging everyone to take this competition as an opportunity to give full play to the demonstration and leadership role of service benchmarks and drive customer service teams up and down the system. Take action, adhere to the "customer-centered" service concept and rigorous and efficient work style, and actively participate in the wave of "revitalizing China Life" with the spirit of high aspirations, truth-seeking and pragmatism, and create China Life's customer service The new glory of the company is a tribute to the 70th anniversary of the founding of the company!
Su Hengxuan, Vice President of China Life Group and President of the Life Insurance Company, made the opening speech.
Aspirational and overcoming obstacles.
The contestants can be said to be one in a million. More than 12,000 tellers from customer service centers across the country passed the provincial competition, regional competition and finals preliminary competition. A total of 18 outstanding individual players and 6 outstanding teams stood out and advanced to the finals.
peak showdown, who will compete with
finals, intense and intense, full of sparks. Faced with various competition sessions and rich content, the contestants remained calm, thought actively, answered enthusiastically, and were brave and resourceful.
Finals question answering scene
Scenario reproduction and true interpretation
China Life tellers are busy at the three-foot counter every day. With full warmth and professionalism, they have witnessed the joy, anger, sorrow and joy in the room, and have experienced the magnificence of China Life's journey. Psalms. Six teams from Hubei, Shandong, Guangdong, Guangxi, Zhejiang and Jiangsu went through the scene display session to restore China Life's commitment made by front-line tellers with their true feelings and sweat.
Hubei representative team scene display
Shandong representative team scene display
Guangdong representative team scene display
Guangxi representative team scene display
Zhejiang representative team scene display
Jiangsu representative team scene display
Wonderful supporting performance The icing on the cake
China Life tellers are good at singing and dancing and are versatile. At the competition site, the assistant performance team of Life Insurance Zhejiang Branch used Peking Opera rap to show the spiritual outlook of customer service personnel, and performed a wonderful performance of "Rap Customer Service"; the assistant performance team of Life Insurance Liaoning Branch performed "Entrustment of Time" together with singers, recreating the etiquette scene of counter service.
The assistant performance team of Life Insurance Zhejiang Branch performed "Rap Customer Service"
"Avenue of Stars" champion singer Wang Zhihui and the assistant performance team of Life Insurance Liaoning Branch performed the song "Entrustment of Time"
Moment of Glory Witness
After fierce competition, Kong Huihui from Life Insurance Zhejiang Branch stood out and won the "Individual Special Prize" with her solid professional knowledge and wonderful on-site performance. Zhu Liangjie from Life Insurance Jiangsu Branch won the "Individual First Prize". They received the "China Life May Day Labor Medal" awarded by the group company's labor union, and Kong Huihui also received the "China Finance May Day Labor Medal" awarded by the China Financial Union. In addition, Wu Shuilian (Guangdong) and Sun Min (Jiangsu) won the "Individual Second Prize", and Ou Li (Fujian), Yang Dan (Guizhou) and Liang Wei (Guangdong) won the "Individual Third Prize".
Wang Haiguang, Vice Chairman of the China Financial Union, awarded Kong Huihui the "China Financial May Day Labor Medal" and bonus
Su Hengxuan, Vice President of China Life Group and President of the Life Insurance Company, awarded the "China Life May Day Labor Medal" to Kong Huihui and Zhu Liangjie Chapter" and bonus
Jia Yuzeng, the chairman of the board of supervisors of the life insurance company, presented awards to the "individual second prize" contestants
Qiao Liang, secretary of the Discipline Inspection Commission of the life insurance company, presented awards to the "individual third prize" contestants
The team competition was exciting, with everyone showing off their talents. In the end, Life Insurance Jiangsu Branch made great progress, leading the way and won the "First Prize for the Team"; Life Insurance Shandong Branch dared to fight hard and stood out, winning the "Second Prize for the Team"; Life Insurance Hubei Branch stood out in the scenario drill session and won the "Second Prize for the Team". "Team Third Prize".
Yang Hong, vice president of the life insurance company, awarded the "First Prize for the Team" to the Jiangsu team
The person in charge of the Party and Mass Work Department/Trade Union Work Department and Business Management Department of the Group Company awarded the "Third Prize for the Team" to the Hubei Team
China Fu Jingjing, Minister of the Economic and Technical Department of the Financial Union, awarded the "Second Team Award" to the Shandong team
It ended successfully Set sail again
Thousands of sails are competing, and those who strive first will be the first. This Teller Skills Competition demonstrates China Life’s good social image of “valuing service and keeping promises”. It is an important step in actively implementing the strategic deployment of “Revitalizing China Life”, vigorously promoting the spirit of hard work and dedication of “China Life Craftsmen”, and continuously improving the frontline An important measure to improve the business skills of counter service personnel. The company's front-line service staff will take this competition as an opportunity to continue to carry forward the craftsmanship of China Life tellers who are dedicated and down-to-earth, display a high-spirited and enterprising spirit, base themselves on their posts, hone their skills, be brave in innovation, and never forget their original aspirations!
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