The police in the entry and exit certificate application hall of Xiamen are serving the people.
Police officers serve the people enthusiastically.
Citizens got their entry and exit documents in 16 minutes and were very happy.
is located in the Xiamen Entry and Exit Certificate Application Hall on Zhenhai Road.
three-dimensional appointment and certificate application, regular weekend certificate application, all-weather green channel... Xiamen Entry and Exit Management Detachment (hereinafter referred to as Xiamen Entry and Exit) actively explores the "only run once" new service model of National Immigration Administration , making full use of local scientific and technological advantages, and combining the needs of the people, not only implements the new system of the National Immigration Administration in "one step", but also has unique Xiamen characteristics.
Yesterday, our reporter visited Xiamen to enter and exit the country to gain an in-depth understanding of their six major convenience measures in implementing the new "only run once" system, as well as effective practices in using scientific and technological thinking to improve efficiency and improve public satisfaction rates.
Xiamen Daily (Reporter Cheng Wupeng, Correspondent Xie Xiaoming, Huang Huajun) In 16 minutes, the people completed the application for the pass to Hong Kong and Macao, and the certificate was mailed directly to their homes. Yesterday was the first working day of the implementation of the new system of "only once" by the State Immigration Administration. Xiamen's entry and exit fully implemented a new system to allow the people to enjoy the most convenient new services.
Online
Certificate application "only run once". The certificate is delivered to your home
Center Chen Jiexi is a retired professor who wants to travel to Hong Kong and has not yet obtained a pass to Hong Kong and Macao, so he made an appointment for a certificate service online. At 9:50 am yesterday, he came from Qianpu North District to the Xiamen Entry and Exit Certificate Application Hall on Zhenhai Road as planned.
staff guided Chen Zhanxi to brush his ID card on the self-service form filling machine, select the type of certificate application, the machine will automatically identify the information on the ID card, and fill in the name and other information on the application form. Taking the printed application form, Chen Zhanxi completed a series of processes such as photography, window acceptance, and payment, and finally applied for a certificate at the EMS window in the lobby to express delivery to his home.
Chen Zhanxi completed the express delivery address and the clock in the hall was displayed at 10:06. Within 16 minutes, he not only completed the first application for a pass between Hong Kong and Macao, but also could send the certificate directly to his home after it was completed. After collecting the documents for acceptance of entry and exit documents, Chen Zhouxi said that the service here is really convenient.
New Policy
Xiamen Entry and Exit fully implements six major convenience measures
Chen Zhuxi's process of applying for a certificate is enjoying the convenience brought by the new system of the State Immigration Administration. At present, Xiamen’s entry and exit has fully implemented the new system of the State Immigration Administration. According to reports, the State Immigration Administration has implemented a new system of "only once" for entry and exit documents such as passport application, which mainly includes six aspects:
1. Optimize the process of applying for a certificate, and concentrate the collection of certificate photos, fingerprint collection, application materials submission, face-to-face verification, and document payment that were originally required to apply for a certificate and license, and all links scattered in different time periods and in different places are at the same time and in the same place.
2. "Green Channel" to apply for certificates, increase the scope of emergency certificate application matters, and provide emergency certificate application "green channel" services for people in eight categories such as going abroad to attend funerals, treating emergency critically ill patients, visiting critically ill patients, registering for overseas study, participating in emergency meetings and negotiations, handling overseas emergencies, as the time to sign a contract, and the loss and loss of pre-transit certificates.
3. "Non-working day certificate application", providing office workers with application services for late and staggered application services on Saturdays, peak certificate applications, and before holidays.
4. Shorten the time for applying for certificates in other places, and shorten the approval time limit for applying for entry and exit documents across provinces and other places from 30 days to 20 days.
5. "One Form". One person needs to submit one application form and get one number, and can be sent simultaneously according to the applicant's needs.
6. "One-stop processing", applicants can make an appointment in advance through the Internet appointment and certificate application platform, so that applicants can apply for entry and exit documents procedures at the entry and exit reception window according to the appointment time period. At the same time, it provides the service for applicants to voluntarily choose two-way express mailing entry and exit documents.
Full-appointment service satisfaction rate is 99.2%
Weekend certificate application has been praised by the public
only once: Xiamen entry and exit actively explores new service models
in one step: Six major certificates and convenience measures are unique to Xiamen
One-stop processing Five major channels
Three-dimensional appointment certificate application
1 public satisfaction rate is as high as 99.2%
Xiamen entry and exit through five major channels, WeChat, telephone, community e-government affairs, and on-site, realizing full appointment certificate application, with the public satisfaction rate as high as 99.2%.
Since 2016, Xiamen Entry and Exit has fully implemented appointment certificate application. Appointment certificate application services have been launched on the Fujian Provincial Public Security Department’s Entry and Exit Service Hall, Xiamen Public Security Public Service Network, and Xiamen Entry and Exit Official WeChat Official Account. In addition, there are 114 telephone appointments for entry and exit in Xiamen, and on-site appointment channels are retained to facilitate people who do not use online appointments. At present, the Xiamen Municipal Public Security Bureau has set up community "e-government" convenience service stations in more than 50 "Jianfu" convenience stores in the city, and has also opened an entry and exit certificate and appointment system.
Xiamen Entry and Exit Police told reporters that the public can obtain authoritative information on the certificate application process and required materials on the online appointment platform, reasonably choose their own customized time to apply for the certificate, avoid queuing up, and improve the service satisfaction rate of the public and the efficiency of the police's certificate application.
A set of data can well illustrate the efficiency of Xiamen’s full appointment and certificate application service - in 2017, nearly 930,000 people in Xiamen’s entry and exit processed citizens’ overseas (border) certificates, an increase of 19.23% year-on-year compared with 2016; as of now, more than 520,000 appointment numbers were processed and more than 1.61 million people applied for certificates, and the public’s satisfaction rate for the full appointment service was as high as 99.2%.
police said that in recent years, the Ministry of Public Security and the Fujian Provincial Public Security Department have continuously relaxed the household registration restrictions on applying for entry and exit documents. The number of non-local residents working and living in Xiamen has increased year by year, and the demand for entry and exit has also increased. Using the Internet appointment platform can provide more accurate and effective services.
on weekends as perseverance
Saturday certificate implementation 18-year
Last year, the Sunday overtime system was piloted
Entry and exit in Xiamen insisted on 18-year 18-year 18-year 18-year 18-year 17-year 2017, and Sunday certificate application was added, which was highly recognized by the public.
Xiamen Entry and Exit widely collects opinions from the masses and actively responds to the demands of the masses-office workers report: "There is no time to apply for a certificate during working hours, and there is no place to apply for a certificate during rest hours." Xiamen Entry and Exit has launched a service to apply for certificates for the public on Saturday 18 years ago. According to statistics, as of now, Xiamen Entry and Exit has handled more than 1.27 million entry and exit documents for the public on Saturday.
Starting from July 30 last year, Xiamen Entry and Exit began to pilot the Sunday overtime system, and people can apply for entry and exit documents from Monday to Sunday. This model also coincides with the requirements of "non-working day certificate application" in the new policy of the State Immigration Administration. The people are accustomed to the "normalization of weekend certificate application" for entry and exit of Xiamen and praised it.
Regarding the service proposed by the State Immigration Administration in its new policy, delayed and staggered application services, Xiamen Entry and Exit Police said that generally, during the winter and summer vacations, National Day and Spring Festivals, they will use methods such as increasing appointment numbers, increasing police force, delayed application of certificates, and diversion of certificates to ensure the people's application needs.
Data flow
A form one number
Simplify and optimize the certificate application process
Xiamen entry and exit through data interface development and application, self-service filling, photography, and payment, so that the data simplifies the certificate application process and is convenient and beneficial to the people.
. On the second floor of the Xiamen Entry and Exit Certificate Application Hall, several self-service machines are arranged in sequence. The public swipes their ID cards on the self-service form filling machine, then checks the corresponding certificate application items. The application form is automatically generated in the machine, and the information on the ID card is read, and the application form is automatically filled in, and the application form is filled in on the touch screen, and then printed out. The public can continue to handle business by holding this application form. The application form of
realizes the "three-form-in-one" application for passport, Hong Kong and Macao pass, and Taiwan pass. The barcode for applying for a certificate is automatically generated on the table. The certificate application platform realizes real-time and automatic push of data through the backend. Applicants can "one form to handle" and "one number to the end" in the subsequent processes of taking photos, accepting, paying fees, express delivery, and issuing certificates.
In addition, Xiamen Entry and Exit actively explores the "paperless, no need to run" application model. Through integration and docking with relevant platforms of the provincial and municipal bureaus, applicants can conduct "keyboard certificate application" and "fingertip certificate application" through the provincial and municipal public security public service network, WeChat city service, Xiamen Entry and Exit WeChat official account, etc., to realize automatic data flow, comprehensively simplify the certificate application process, and implement the convenience concept of "running more data, and running less for the people".
considerate service
All-weather green channel
Emergency certificate application response as soon as possible
Xiamen entry and exit has been smoothly created to create an "all-weather green channel", establish a normalized emergency response mechanism, provide statutory holiday emergency certificate application services, and reserve "love channels" for special groups such as "old, pregnant, infant, and disabled".
On the morning of February 7 this year, Mr. Yan, a citizen, rushed to the entry and exit certificate application hall in Xiamen. His wife was injured in the earthquake in Hualien, Taiwan the day before and was in a severe coma. He wanted to rush to take care of his wife immediately. After the police learned about the situation, they immediately opened a green channel and applied for a visa for Mr. Yan to Taiwan within 2 minutes to ensure that he could rush to Taiwan as soon as possible.
The "all-weather green channel" for entry and exit of Xiamen has been opened for many years. According to the police, in accordance with the requirements of the Ministry of Public Security and the Provincial Public Security Department, they will provide urgent certificate application services after reviewing relevant information for going abroad to attend funerals, visiting critically ill patients, registering for overseas study, and losing and damaged documents before departure.
The new policy of the National Immigration Administration "only go once" has added the scope of emergency certificate application matters - providing emergency certificate application services for people who are urgently traveling abroad to participate in meetings and negotiations, signing contracts, and registering for study abroad is approaching. This new policy makes specific requirements for the categories, time limits and approval of expedited certificate application.
In this "all-weather green channel" for entry and exit of Xiamen, "love channels" are also reserved for the elderly, infants, pregnant women, and disabled people, so that this type of people can complete the application for certificates quickly and without barriers. This has become a fine tradition for entry and exit of Xiamen.
Xiamen entry and exit police told reporters that during national statutory holidays, they also maintain a normalized emergency response mechanism - there is always a group of police officers on standby. For applications for certificates that meet the requirements of special circumstances, the police can quickly arrive at their posts to handle the application.
Hall upgrade
One-stop intensive certificate application
Really realize "only one trip"
Xiamen entry and exit continuously optimizes services, starting from the details of hardware and software, providing one-stop intensive certificate application services, saving time and effort for the people. After the optimization and upgrading of
, the Xiamen entry and exit certificate application hall has reached more than 3,600 square meters. The certificate application environment is more spacious and comfortable, the process settings are more reasonable and smooth, the guidance signs are clearer and obvious, the service facilities are more people-oriented, and convenient services such as free copying and free photography are also provided.
walked into the Xiamen Entry and Exit Service Hall, and various clear guidance signs, humanized channel settings and enthusiastic guidance services allowed the public to apply for business immediately. In the hall, people do not have to go back and forth when handling business. They can complete the process of applying for certificates such as filling out forms, taking photos, applying, and mailing in more than 20 minutes. In the certificate application hall of
, all kinds of services are available for applying for a certificate, and truly realizes "one-stop intensive certificate application". As long as the public brings all the materials and meets the requirements of entry and exit certificate application, they can choose the certificate express delivery service in the EMS window, and they can complete the certificate application "only once".
At the same time, the five extension points of Xiamen Entry and Exit Wuyuanwan Certificate Application Center, Jimei , Tong'an , Haicang Administrative Service Center and Xiang'an Public Security Bureau also fully provide "one-stop" acceptance services.
self-service visa
three-minute stand-alone
can be used to allow the public to run away as little as possible
Xiamen entry and exit. With the support of the Xiamen Municipal Public Security Bureau, Xiamen Entry and Exit has cooperated with local scientific and technological support forces such as Meiyaboke and Xiamen University to develop a self-service integrated machine system for entry and exit documents to achieve city coverage and the public can apply for a new visa for travel to Hong Kong, Macao and Taiwan nearby.
On May 22 last year, Xiamen entered and exited to coordinate the implementation of special funds, and deployed self-service certificate application machines in 53 police stations across the city, allowing the people in the jurisdiction to "do it nearby, immediately, and self-service", and also support "provisioning throughout the province". Xiamen residents and residents in the province in Xiamen can apply for a re-signation of Hong Kong, Macao and Taiwan tourism. They can accept this type of certificates and "received in three minutes" to effectively solve the problem of "last mile" of people's certificate application.
Xiamen Entry and Exit is the first in the province to promote two-way express services in online appointment and application channels. When the public needs to sign and register travel documents between Hong Kong, Macao and Taiwan again, they can choose EMS Express to collect documents from door to door, send them to the entry and exit service hall for visas, and then send them back to the "no need to go" service.
Xiamen's entry and exit takes advantage of its unique location advantages to implement a one-time completion of the acceptance, approval and issuance of tourists who temporarily go to Kinmen and Penghu and , which greatly facilitates residents outside the province to travel to Kinmen and Penghu through Xiamen.
[Reporter's Notes]
There is a warm service
Many people may have such experience - go to the window to do business, wait in line, and call the number machine to refresh, but I don't know when it will be my turn.
As the "Model Entry and Exit Management Office" named and commended by the State Council - Xiamen Entry and Exit provides the people with a more warm, comfortable, efficient and convenient service experience. In the Xiamen Entry and Exit Certificate Application Hall, many services can be handled by themselves, and can start as soon as you enter the hall without wasting time; even if manual review is required, the queue will not be long; staff wearing service signs will be consulted at any time; whether their own citizens or foreign friends can receive warm and enthusiastic services here.
When the reporter was at the scene, more than one person who came to apply for the certificate praised the police officer at the window to the leaders of the detachment. On the Internet, such praise is also very common: "Flowing and fulfilling in one go", "So loving! It is worthy of being the entry and exit of our city", "High efficiency, good service, one-time handling, and not going to be in a detour." These are the sincere praise left by netizens.
The concept of "entry and exit are endless, service is endless" is always integrated into the service. Xiamen's warm service model is worth learning from.
