Bank’s services have always been good in my eyes, and I have always used Bank of China’s bank cards in other places. As one of the four major industries, it has its own halo.
Song County Bank of China
Since the beginning of 2021, due to epidemic control and my wife's life in another place, I have been with her at home and plan to take root in my hometown in the future.
Today I accompanied my father to open an account with the bank of China. Because my father's work unit required the use of a Chinese bank card as a salary settlement account, because I have been in the countryside, my father only had a postal bank card. When I arrived at the bank, I found that I was not wearing a mask, and I could not enter the bank without a mask. Although we were in a small county town on Line 18 and were remote in the geographical location, I understood the requirements of epidemic prevention and control, so I said to my father, "You go in, there will be someone helping me when I get inside. I will wait at the door and call me if I have something to do." My father went in and opened an account, and I stood at the door.
I thought it was a simple thing, but who knew it was also ups and downs. About 10 minutes later, my father came out, and there was a person from the bank who came out together. She saw that her badge was an intern.
She said, "Your father's real-name authentication, but the reserved phone number is inconsistent with the actual information. You go to the mobile business hall to verify it, and you tell your father that he doesn't understand it."
I said, "Okay, let's go now."
walked two streets to the mobile business hall to explain the reason. The people in the business hall cooperated to conduct real-name authentication with us, and the result was correct. I don't know what went wrong, so I went back to the bank for review. When I arrived at the bank, I said to the bank's salesperson: "We went to the business hall to check, and the phone number was the same as the ID card. Let's see where the problem is." The salesperson at
said: "The system feedback information prompts are inconsistent, and we don't know what the reason is. All information must be based on the system information."
I said: "Is manual review not possible?"
salesperson: "No, the system must be based on the system!"
I asked back: "What is the use of the people in the service hall? Is it just a decoration?"
At this time, a person similar to the lobby manager came over and learned about the situation, and said there was nothing I could do!
At this time, I took my father’s phone and looked at the verification message again. I said to the suspected lobby manager, "Look at what are the problems with the verification information?"
He took the phone, looked at it for a while and said, "No problem, we have requirements, we cannot touch the customer's mobile phone."
He returned the phone. I looked back again and found that my father's word "high" used the traditional Chinese "high". I asked, "Does traditional Chinese have any impact?"
salesperson replied, "I don't know."
I re-modify the verification information, modify the high, and send it again to verify it. I asked on the spot: "Did you check the information? "The salesperson of
still said: "The regulations require us not to touch the mobile phone of y users. All operations must be completed by myself."
I became popular: "You are all college students. Where have you read books for so many years? Don't do it if you don't know anything."
They didn't say anything!
I continued, "If I were not here today, would my father have gone in vain? Who can solve the problem?"
They still didn't say anything!
My father said, "It's fine, hurry up and do it."
I didn't say anything anymore. The card was completed after about 10 minutes!
Conclusion: In the era of information explosion, the update of information technology, our elders and the elderly are seriously out of touch with this society, especially for the elderly in rural areas. As a financial service company, Bank of China has no humanity in its mechanical work like a mummy. When the elderly have needs, who can guarantee their most basic survival skills? This is what my father doesn’t understand every time he goes to the Postal Bank. His father praises the lobby manager and service staff of the Postal Bank many times, which is very considerate. The first time I went to the Bank of China, it was like a thorn in my throat.
coordinate: Henan.Songxian
