Recently, Mr. Li, who lives in Bantian Street, Longgang District, Shenzhen, applied for an invoice on behalf of the Electronic Taxation Bureau. The next day, he received an EMS express delivery equipped with a special value-added tax invoice and a guide to the promotion of common issues for small-scale taxpayers. "In the past, I had to go to a tax office to issue invoices. Now, you just need to apply online with your fingers and you can mail them directly to your home for free. It is becoming more and more convenient to apply for taxes in the cloud!" Mr. Li praised.
It is reported that the "cloud tax payment" service Mr. Li enjoys is due to the "Long Tax Cloud" intensive processing center of the Shenzhen Longgang District Taxation Bureau (hereinafter referred to as "Longgang District Bureau"). Since the beginning of this year, the bureau has focused on speeding up the process and improving the experience, and established the "Dragon Tax Cloud" intensive processing center to shorten the business circulation chain with cloud thinking, and strive to open up the "last step" of the tax payment network to provide taxpayers and payers with more convenient and efficient tax-related services.
"heartfelt + new", creating a new model of intensive tax payment
As one of the top 100 industrial districts in the country, Shenzhen Longgang has a wide area, large industrial scale, and many commercial entities. The total number of tax registration households in the jurisdiction exceeds 850,000, accounting for 20.43% of the city's number of households. Compared with other jurisdictions, the Longgang tax-related matters are handled with a lot of handling, long lines and wide areas. Longgang District Bureau focuses on 's digital transformation to , and through reforming the collection and management process, it has innovatively created a Longgang characteristic smart service ecosystem with unified service channels, standardized matters, and simple and fast processes - the "Dragon Tax Cloud" intensive processing center (hereinafter referred to as "Dragon Tax Cloud"), integrating the "remote handling" cluster acceptance center, the "paperless" centralized processing center and the centralized mailing center of invoice issuance. While meeting the non-contact tax payment needs under the background of normalized epidemic prevention and control, it has achieved centralized processing of homogeneous business.
"Taxpayers and payers can initiate remote consultation and business applications directly through the 'cloud' window to enjoy cloud tax payment, so as to achieve no need to leave home and worry-free tax payment." Huang Jinyi, head of the collection and management section of the Longgang District Bureau, introduced.
According to reports, through the "remote handling" cluster acceptance center, tax handlers can use mobile or PC to choose two "cloud communication" forms of video and offline services anytime and anywhere, enjoying remote processing of 175 matters such as distribution of the competent department, cross-regional migration, and overdue reimbursement, effectively reducing the amount of entry into the department and the risk of epidemic transmission; the "paperless" centralized processing center relies on the independently developed RPA robot and "smart tax elf" to replace traditional labor with "digital employees", realize automatic approval and automatic promotion, improve the efficiency of the entire process, and realize the "double reduction" of time costs for taxpayers and tax handlers; the centralized mailing center on invoice issuing on behalf of the centralized mailing center adopts the refined operation model of "one shift, one set of standards, first-class services", and can complete and deliver EMS express within 12 hours to receive applications, reducing the labor and time costs of corporate tax payment.
Longgang District Taxation Bureau Henggang Tax Office Convenience Service Team went to Dayun Software Town to tutor taxpayers using online tax payment systems such as "remote handling" and "@Shenzhen Taxation"
"Under the epidemic, 'Dragon Tax Cloud' has brought us great convenience. Now, just click a little on your mobile phone and you can easily complete most of the daily tax payment matters, which is both safe and fast." Liu Quanzhang, tax director of Shenzhen McVille Air Conditioning Co., Ltd., praised.
"Online + Offline", build a new experience in tax payment
Shenzhen Qicedihu Cultural Creative Co., Ltd. is a new enterprise established in 2020. It encountered many tax problems during its start-up period. Mr. Shao, the company's financial director, said: "Every time I go to the hall to apply for taxes, tax personnel can quickly and professionally answer the problems encountered by the company. Now with the 'Dragon Tax Cloud', it is like an online tax office, which can be completed online directly, and can also be connected to the tax personnel through the 'remote' voice and video. It is efficient and practical!"
"Some taxpayers, especially start-ups, tend to choose on-site tax payments because they expect to obtain more direct and targeted information feedback.The "cloud" tax system built by "Dragon Tax Cloud" not only has the original one-stop handling of simple and quick handling of difficult problems and coordinated handling of difficult problems, but can complement the existing service system of the hall, but also provides interactive services with one-to-one video dialogue, which can give tax handlers an intuitive and accurate service experience. "Li Yangbin, deputy director of the First Tax Office of Longgang District Bureau, said that while saving tax payment costs for taxpayers and payers, "Long Tax Cloud" provides a better tax payment experience.
"Long Tax Cloud" intensive processing center tax personnel are handling invoice mailing business
In order to improve the awareness of "Long Tax Cloud" and better serve taxpayers and payers, the Longgang District Bureau has established a cloud promotion team to form a linkage with the tax guidance system and actively promote "Long Tax Cloud" to enterprises in the jurisdiction. The tax guidance personnel actively serve the tax handling personnel in the department, and guide them to the "remote handling" PC terminal, the electronic tax bureau experience area, etc. for matters that are judged to be handled online. Tax handling through contact channels is realized by "one to the department and one conversion"; the cloud promotion team conducts targeted publicity and promotion of tax-related service intermediary institutions through online live broadcasts, cultivates new tax-related habits of intermediary institutions, improves user stickiness, plays its "radiation" driving role on agency companies, and expands the application scenarios of "Dragon Tax Cloud".
"Use emotion + use wisdom", explores new breakthroughs in convenient tax processing
" During the operation of the intensive processing center of 'Dragon Tax Cloud', we continuously collects opinions and suggestions from taxpayers and payers, regularly feeds them to paperless business processing departments, form a demand manual, and promotes the improvement of business management quality and efficiency. "Huang Jinyi said, "At the same time, we will collect business data from each platform, analyze the tax payment needs of high-frequency businesses, taxpayers and payers' tax payment habits, etc., form analysis reports, accurately locate problems, improve shortcomings in real time, and strive to improve services, so as to speed up the response to tax-related appeals, speed up the efficiency of online tax payment, and speed up the approval of invoices on behalf of others. "
According to statistics, as of August 31, the "remote handling" cluster acceptance center accepted 85,600 business orders, accounting for 22.94% of the city's total business volume, which greatly reduced to the department rate and increased the online processing rate; the "paperless" centralized processing center achieved 81% of the entire process of paperless business de-artificialization of the electronic tax bureau, completing automatic approval and automatic promotion of electronic flow services of more than 210,000 orders, and the processing of each business was accelerated by more than 68%; the centralized mailing center of invoice issuance mailed and issued 16,000 invoices, and each business was accelerated by 30%.
While promoting the acceleration of the "Dragon Tax Cloud" service through intelligent analysis, the Longgang District Bureau has continued to launch supporting services to help enterprises and the people-friendly. Since June 1, the "Dragon Tax Cloud" intensive processing center has implemented free mailing measures for the benefit of the people-friendly on behalf of the invoice, It is expected that taxpayers will save more than 750,000 yuan in express delivery costs every year. In the next step, the bureau will further explore and develop remote identity verification, proactive matter initiation and other functions, realize in-depth coordination between the seat post, management post, and 12366 online consultation post, and promote "ask-and-hand coordination" between the tax person and the tax handler.
Relevant person in charge of the Longgang District Taxation Bureau said that under the "cloud" framework, the Longgang District Bureau will further create a one-stop service closed loop of "offline, online feasible, and answered on the hand", and use point-like innovation and point-like breakthrough to leverage deeper and wider digital transformation, and continuously provide taxpayers and payers with better and more convenient services, so that measures to facilitate, benefit the people and benefit the people are truly implemented and effective.
[Intern reporter] Wang Baizhen
[Correspondent] Chen Ran Xu Tongze
【Author】Wang Baizhen
【Source】Southern Media Group Southern+Client
