In order to do a good job in accident claims settlement and give full play to the insurance industry's functions of protecting the economy, serving people's livelihood, and stabilizing society, the insurance industry urgently initiated emergency response to claims settlement and

On the afternoon of March 21, 2022, China Eastern Airlines a Boeing 737 passenger plane carrying 132 people crashed.

In order to do a good job in accident claims settlement and give full play to the insurance industry's functions of protecting the economy, serving people's livelihood, and stabilizing society, the insurance industry urgently initiated emergency response to claims settlement and established an emergency response leadership group to guide and deploy related work. Among them, insurance companies have taken the initiative to investigate customers and opened green channels and 24-hour reporting hotlines to accept reports and consultations from customers and the public at any time.

As of the afternoon of the 22nd, before the Nandu reporter went to press, China Life , PICC Property and Casualty Insurance, China Pacific Insurance , Ping An Life Insurance , Xinhua Insurance , AIA , Zhongan Insurance and other insurance companies had launched Teng County, Wuzhou, Guangxi responded to the "March 21 passenger plane crash" emergency response, and proposed a number of emergency service measures including but not limited to no insurance claims, prepayment of compensation, and cancellation of hospital restrictions.

China Life Insurance

1. Accepting reports around the clock

2. Exempting from the submission of paper claims application materials

3. Establishing a green channel for claims

4. Optimizing supporting materials for special cases

China PICC Property & Casualty Insurance

1. Accepting reports 24 hours a day

2. Starting compensation prepayment preparations

3. Prioritizing processing Accident-related compensation cases

China Pacific Insurance

1. Accept case reports and consultations 24 hours a day 7x7 Prepaid service

5. Provide psychological counseling

Xinhua Insurance

1. Open green channel

2. Set up on-site reporting point

3. Handle without insurance policy

4. Open prepaid service

5. Remove hospital restrictions

6. Provide humanistic care

Huatai Property Insurance

1. 24 hours Telephone and online reporting services

2. Simplify claims procedures

3. Start pre-compensation process

4. Cancel restrictions on designated hospitals

Zhongan Insurance

1. Open multiple reporting portals

2. Open up a green channel for claims for all insurance types

3. Reduce or exempt death certificate materials, No. Pay compensation at once

AIA Life

1. 24-hour customer reporting hotline

2. Open a green claims channel

3. Claims without policy service

4. Simplify claims procedures

China Insurance Company

1. Quickly start emergency plan

2. Open a 24-hour exclusive service hotline

3. Actively check out insured customers

4. Simplify claims-related procedures

Cigna Life Insurance

1. Accept reports through multiple channels

2. Open a green channel for claims

Guofu Life

1. 7x24 hours claims service

2. Open a green channel for claims

3. Claims services without insurance policies

4 . Customers who died in this accident can apply for death compensation first.

5. Cancel restrictions on designated hospitals.

6. Cancel restrictions on self-paid drugs. Claims application

4. Cancel the restriction on designated hospitals for claims

Hongkang Life Insurance

1. No policy claims

2. Cancel the restriction on designated hospitals for claims

3. Cancel the restriction on self-paid drugs

4. Simplify the death claim application procedure

5. Open a green channel for claims

In addition, Nandu reporters yesterday The interview learned that the insurance policy for the fuselage of China Eastern Airlines' Boeing aircraft was underwritten by many large property insurance companies such as PICC Property and Casualty Insurance Company, China Pacific Insurance Company Limited, and Ping An Property & Casualty Company . Among them, PICC Property and Casualty Insurance Company, as the largest chief underwriter, accounts for more than 50% of the underwriting proportion.

Next, Nandu reporters will follow up and continue to update the emergency protection service progress of various insurance companies

Written by: Nandu reporter Chen Zhuorui

Design: Lin Yongxi