Ministry of Industry and Information Technology: Call center companies are not allowed to make calls to users without their consent. In July 2018, 13 departments including the Ministry of Industry and Information Technology, the Supreme People's Court, and the Ministry of Educati

Recently, users of China Unicom received such a group text message. The information shows that "according to relevant national regulations, no organization or individual is allowed to make commercial marketing calls to users without the user's consent. We will deal with calls suspected of marketing and disturbing people in accordance with the law."

△SMS screenshot

Why is such a policy issued? Regulation? What specific behavior will be judged as harassing phone calls? What are the penalties for illegal operations?

Ministry of Industry and Information Technology: Call center companies are not allowed to initiate calls to users without their consent

In July 2018, 13 departments including the Ministry of Industry and Information Technology, the Supreme People's Court, and the Ministry of Education issued the "Special Action Plan for Comprehensive Rectification of Harassment Calls" and decided to From now on, a one-and-a-half-year special campaign to comprehensively combat harassing phone calls will be launched across the country. The

plan stipulates that call center companies must standardize marketing outbound calls and establish a whitelist mechanism. No calls may be made to users without their consent. Internet companies must comprehensively clean up harassing software and device information and cut off information release channels.

△Picture/Visual China

In November 2018, the Ministry of Industry and Information Technology issued a work plan, clarifying that it will comprehensively strengthen the management of communication resources, improve the discovery, reporting, and disposal procedures of harassing calls, and said that it will mobilize all parties to standardize telemarketing Behavior.

The Ministry of Industry and Information Technology requires that all basic telecommunications companies, including the three major operators of China Unicom, China Mobile and China Telecom, must follow the principle of "whoever accesses is responsible" and , and strictly regulate voice lines and "95", "96", "400", etc. Review the user qualifications of code number resources and standardize the use of resources. requires major operators to provide domestic mobile phone users with caller number marking reminders for suspected harassing calls before March 2019.

Operators: Harassment and marketing calls will be managed from the source

In February 2019, a reporter called China Unicom to learn about its definition standards for harassment and marketing calls. China Unicom said that it will mainly analyze and monitor suspected harassment or marketing calls based on the information fed back by the 12321 reporting platform. If it is determined to be an illegal operation, it will be punished accordingly.

Regarding the solution to suspected commercial marketing calls, China Unicom responded that will deal with such situations from the source , increase network access restrictions for illegal phone numbers, and control the delivery addresses of mobile phone cards sold online. If an enterprise user signs a contract with China Unicom, they must also sign a security liability clause, clearly stipulating that service will be terminated if they breach the contract.

Immediately afterwards, the reporter also asked two operators, China Mobile and China Telecom .

China Mobile responded that after receiving reports from users, it can deal with from two directions: "treating the symptoms" and "treating the root cause" of . blocks harassing calls received by users and shuts down for illegal calls. At the same time, China Mobile also stated that because some reports are for personal reasons, such as quarrels, etc., they cannot be classified as harassing calls. Therefore, when determining harassing calls, the number of reports will also be one of the important criteria.

China Telecom said that if users receive harassing calls, they cannot directly complain to the operator or apply to block them. They can only block them through third-party software or call the police directly. If China Telecom receives requests from the Ministry of Industry and Information Technology or other departments to handle illegal numbers, it will also cooperate with them.

Is telephone sales illegal? Operator: count

After receiving the reminder text message from China Unicom, Xiao Lin, an employee in the sales department of a certain company, was very worried. As a telemarketer, he made dozens of calls every day, many of which were made through mobile phones. If telecommunications companies implement penalties, will it have an impact on their own business?

As for the source of customer calls, Xiaolin said that some phone numbers come from the company database, and some are introduced by colleagues or obtained through official websites and other channels. When the customer asked about the source of the phone number, Xiaolin couldn't help but feel a little embarrassed. “This is true for every company. If the customer rejects the call, they will change the number and continue calling."

China Unicom said that when suspected marketing calls are discovered, they generally do not handle them immediately. They must be verified through detection calls, and the basis for judgment must be based on detailed analysis of the monitoring content. High-frequency calls may be regarded as violations. One of the behaviors. Once the number is considered to be a marketing call, no matter whether the number belongs to the company or an individual, it will be shut down.

China Mobile responded that if the salesperson and the customer know each other, it will not be reported. However, if the person continues to make repeated calls after the other party clearly refuses, causing a negative impact on the person, he may be judged as illegal operation

(Source: Netcom Hunan)

(First instance: Chen Weimin Second instance: Wang Hua Final instance: Liao Zishui)

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