May 17th is "World Telecommunications Day". On the morning of that day, Shanghai Telecom's Ledu Road business hall resumed business, becoming the first telecommunications business hall to resume operations in Songjiang District. Currently, users must make an appointment online be

May 17 is "World Telecommunications Day". On the morning of that day, Shanghai Telecom's Ledu Road business hall resumed business, becoming the first telecommunications business hall to resume operations in Songjiang District. Currently, users must make an appointment online before going to the business hall to handle business. The reporter learned that on the first day of resumption of business, the number of reservations was quickly filled.

In the Ledu Road business hall, the reporter saw two staff members wearing masks and protective clothing, ready to serve citizens at any time. When citizens enter the business hall, they need to wear a mask, scan the "venue code", pass the "Digital Sentinel" verification, and enter with a reservation text message. "Citizens can make reservations and register on the 'Shanghai Telecom' WeChat public account one day in advance, and up to four reservations can be made per hour. After receiving the user's reservation form, the salesperson will contact the user based on the information on the reservation form and ask the user what business they need to handle. "If it can be done online, we will advise and guide users to do it online. If it can only be done offline, we will remind users to bring the necessary materials, take epidemic prevention measures, and come to the business office at the scheduled time." Introduction by Pu Yanmin, director of the center.

It is reported that at present, the business hours of the business hall have been adjusted to 8:30-12:00 and 13:00-16:00. They are open 7 days a week and can provide users with new mobile phone cards, card replacement, card replacement, and payment. And services such as ordering packages. In order to strictly implement the epidemic prevention and control requirements, the business hall only retains one entrance. The staff adopts closed-loop management and ensures that the nucleic acid test and twice daily antigen self-test results are negative within 48 hours. At the same time, cleaning staff will conduct a comprehensive disinfection of the business hall every 2 to 4 hours.

In addition to the resumption of work in stores, the Shanghai Telecom Songjiang Bureau Public Passenger Center also conducted a residential survey of all line operators and salespersons working from home, and organized staff to open "community stores" temporary service points in their residential areas. It provides users with "doorstep" telecommunications consultation and convenient services two to three times a week. Currently, "community stores" in 29 communities are in pilot operation. At the same time, Shanghai Telecom Songjiang Bureau also deployed installation and maintenance personnel to clear work orders in residential areas and promote follow-up installation and maintenance services.

■ Reporter Hu Pan Text and photos courtesy of interviewees

■ Text editor Yang Shuhan Xu Ping

■ Column editor Shu Zhengyu ■ Column editor Zhao Jian