Especially on second-hand trading platforms such as Xianyu, consumers can purchase many second-hand products including second-hand home appliances. But is it really worth buying second-hand home appliances? The author’s personal opinion is that it is not recommended to buy them.

Compared with new home appliances, the prices of second-hand home appliances are really beautiful. Especially on second-hand trading platforms such as Xianyu, consumers can purchase many second-hand products including second-hand home appliances. But is it really worth buying second-hand home appliances? The author’s personal opinion is that it is not recommended to buy them.

In the past few months during the epidemic, online shopping has become a normal phenomenon for users to stay at home. Even when buying vegetables, many people place orders online. If you are careful, you may find that Xianyu, the C2C second-hand trading platform that is the "third pole" of Alibaba retail, has also been extremely popular in the trading market in recent months. Relevant data shows that in March, the average daily number and value of Xianyu transactions hit a record high, with home appliance sales soaring 70% year-on-year.

Compared with orthodox sales channels such as Tmall, JD.com and Suning.com , as a leading player in second-hand trading platforms, Xianyu is not just an idle trading platform, but also a community for sharing and fun. . Through Xianyu’s fish pond, enthusiasts with the same interests from all over the world gather here.

Here, consumers can transfer their unused home appliances to more people in need. The author once purchased a second-hand tennis racket and helped others buy a second-hand cart on this platform. The prices were very cheap. I bought the tennis racket for less than 100 yuan and it is still 90% new. It feels good to hold it in my hand and play ball. After my friend got the cart, he said it was 90% new and the seller protected the cart very well and cleanly. In comparison, the price of a new stroller of the same brand is more than 500 yuan, but I only spent 50 yuan on this one, which feels like a super deal.

Of course, not all transactions can achieve a harmonious win-win situation between buyers and sellers. It is understood that the red and black list of companies in the first quarter released by the consumer service platform Black Cat Complaints shows that Xianyu entered the top ten of the black list in the first quarter, with nearly 3,000 valid complaints, none of which have yet been responded to. Through understanding,

discovered that not all home appliances are suitable for second-hand trading platforms. For example, large appliances such as refrigerators and washers, and household appliances such as vacuum cleaners, air conditioners, air purifiers, washing machines, televisions, and hair dryers also appear on second-hand trading platforms. platform, but the quality of some products is difficult to control. For example, some netizens bought a second-hand "internationally renowned hair dryer" on a second-hand platform. However, after receiving the product, they found that the product had quality problems. After taking it for repair, they found that it was not a real "international brand" but a genuine "international brand". In the end, consumers have to bear the consequences of counterfeit products. Therefore, whether it is a large appliance or a small appliance, compared with newly purchased appliances, in addition to after-sales problems, the quality of the product itself cannot be guaranteed.

For major appliances such as air conditioners, televisions, washing machines, refrigerators, etc., if the second-hand products you purchase have passed the extended after-sales warranty period, then if there is a problem, you will need to repair it at your own expense. The author once asked after-sales service to repair a refrigerator that had expired from an extended warranty. It was just a matter of adding fluoride. The local after-sales service made nonsense of it and finally charged 260 yuan. I don’t know why I came to see what was wrong with the refrigerator. Finally, they checked it out and told me to take it away for inspection. Then I took the refrigerator away to a repair center, and called me to tell me that the inspection was completed and that fluoride was needed. After adding fluoride, the total fee is 260 yuan. Can I not pay the bill? No, because the refrigerator was in his store, and after adding fluoride, he pulled the refrigerator back and found that the corners were still damaged.

If there is a problem with genuine licensed goods, the repair cost is not cheap. If there is a problem with second-hand major appliances, will there be more problems? If it is repaired a few times, will the repair costs add up and you can buy a cheaper new product? These after-sales problems are common drawbacks of second-hand home appliances.

According to the author’s understanding, the service life of home appliances is limited, and there will be safety risks if you work beyond your age. Data shows that the safe service life of color TVs is 8 to 10 years, electric water heaters are 8 years, air conditioners are 48 to 10 years, electric irons are 9 years, electronic clocks are 8 years, electric blankets are 8 years, rice cookers are 10 years, and refrigerators are 12 years ~16 years, personal computer 6 years, electric fan 10 years, gas stove 8 years, washing machine 8 years, hair dryer 4 years, microwave oven 10 years, electric shaver 4 years, vacuum cleaner 8 years.

If consumers don’t care about after-sales issues, then it is recommended that you have some basic understanding of the product before buying second-hand home appliances, such as how long the air conditioner, TV or washing machine you bought has been used, and whether it has been repaired. Records, or where there are deficiencies, need to be understood. Related reports from

show that many second-hand home appliances sold on second-hand trading platforms are seriously out of service, and there are even a large number of scrapped home appliances that were purchased for simple repairs or privately modified products, and their safety cannot be guaranteed at all. Some second-hand home appliances can even be classified as old home appliances because they have been used for a long time. However, if they are well cared for by the user, they may look similar to first-hand home appliances. However, if the wires are aged and exposed, there will be safety hazards, and it is not recommended to buy such second-hand home appliances.

It is worth mentioning that when buying things on second-hand trading platforms, most second-hand products do not support "seven-day no-reason returns". Once "receipt is confirmed", it means that the buyer recognizes the product, and subsequent disputes are governed by Xianyu rules Can't be solved. Earlier, some netizens joked that "Second-hand platform rights protection = 0". Such remarks are likely to be a true portrayal. Although the price of home appliances on the

second-hand trading platform is really good, the quality of the products is uneven. Therefore, it is not recommended for friends who have requirements for home appliances. If you want to buy home appliances, it is recommended that you choose brand-new home appliances reasonably. good.

From the current point of view, the second-hand home appliance market has existed in China for many years, but it has not yet formed a large-scale industrial belt and consumption chain; instead, it has provided a breeding ground for the "cheating and abduction" behavior of speculators in some industries: for many years, it has not A few handicraft workshops and dealers directly use a large number of second-hand home appliances as new home appliances, sell them at low prices, and seize the market cake. They make "a lot of money", but users are deeply hurt. Behind the frequent occurrence of this situation, how many incompetence and ignorance of home appliance companies and merchants are hidden?

The essence of second-hand home appliances is to bring a large number of home appliances with normal functions and quality to the market at a more favorable price after passing corresponding testing and maintenance, thereby meeting the needs of some users. The market for second-hand home appliances in China has certain market potential. It has formed a certain size of people in overseas markets. However, in the Chinese market, due to the extensive management of many home appliance dealers, there is no business system for second-hand home appliances. Instead, some copycat dealers recycle "second-hand home appliances" After packaging, they are put into the market as new or second-hand products to disrupt the market.

Related industry insiders said that the biggest flaw in the second-hand home appliance market is that transactions are not standardized. Product quality varies, there are no unified testing standards and market access thresholds, and there is no after-sales service. The key to solving this problem is to improve the management of second-hand home appliances, remove second-hand home appliances that have exceeded their useful life on the market, and ensure the quality of second-hand home appliances circulating in the market. In the future, as trading platforms continue to become more standardized and rigorous, products will inevitably have tracking and after-sales services. Its development will also become more mature and it will become an emerging force in the home appliance market, and the pattern of the home appliance market may change accordingly.