Source|Urban live original release
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Ms. Gao from Nanchang, Jiang, was scared at home the other day. At 10pm on July 12, her mother got up and took the child to the restaurant to make milk powder because she was going to breastfeed her 8-month-old son. As soon as the milk powder was soaked, something went wrong.
Ms. Gao: After soaking the milk and walking over, the cabinet suddenly fell off. This whole is a wall cabinet. It is not one or two pieces of glass falling down, but a whole cabinet falling down.
The wall cabinet of Ms. Gao's house is about two meters long, plus the red wine and sundries stored inside, weighs tens of kilograms. The thought of such a heavy wall cabinet almost smashed into someone, Ms. Gao's family was a little scared. After recovering, Ms. Gao quickly contacted the Dekor store where the wall cabinet was purchased. That night, the staff rushed over.
Ms. Gao: They came that night, and they said they would pay for another cabinet as soon as possible. I said yes. If I pay for another cabinet, I don’t need a wall cabinet. Please give me a floor, and be more steadfast. After all, this kind of thing happened.
Icon Wardrobe Channel Manager : The wall cabinet suddenly fell off due to a design problem
But a few days later,The person in charge of the store also informed Ms. Gao through a text message that the store could not accept the solution of making a floor-to-ceiling cabinet, and could only make a new cabinet as it was. Ms. Gao contacted the channel manager of the Dekor Wardrobe in Nanchang. From him, Ms. Gao learned the real reason for the hanging cabinet to fall off.
Nanchang Regional Channel Manager of Dekor Wardrobe: You can record, is not a quality problem of the manufacturer, it is caused by a design defect of the designer. There is no support point on it, so it is impossible to do this with the whole board.
Ms. Gao ordered the cabinets for the whole house at the Dekor Wardrobe store. She is worried that if the product has a design flaw, will the other wall cabinets in the house also risk falling off? Ms. Gao then contacted the store, hoping to learn about the design of other furniture.
Dekor Wardrobe Nanchang South China City Store Manager: I don’t think we need to meet and talk. My plan has already been told to you.
Ms. Gao: Don’t I need to spend money to buy the things that I smashed?
The store manager of Nanchang South China City Store of Dekor Wardrobe: This is not a question I am considering.
Ms. Gao: Did they fall out of thin air?
The store manager of Nanchang South China City Store of Dekor Wardrobe: Don’t consider this issue.
In order to further understand the arguments of both parties, the reporter and Ms. Gao went to the Nanchang South China City Store of Dekor Wardrobe where the wall cabinet was purchased. has only one designer working in the store. He admitted that he did not do well in the support requirements during the design, but he also believed that Dekor did not complete the check-up work when approving the drawings. The person in charge of the store did not show up after learning that the reporter was there, and Ms. Gao's past calls have been refused.
After the reporter and Ms. Gao left the store, the channel manager of the Nanchang area of Dekor Wardrobe contacted Ms. Gao and said that the manufacturer was willing to fulfill the previous agreement and pay for a floor cabinet.
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