On September 11, I went to Juran Home in Houjie, Dongguan to buy a sofa. I originally wanted to buy an Chivas . I spent a long time watching it, so I went to see the sofa of Gujia . The Gujia sofa didn’t look at the color you like, and then I saw the “right and left”. To be honest, I saw this brand for the first time. I checked it and said that the cost-effectiveness is the highest. The praise rate of the three brands is basically around the stock price of Chivas.
Houjie Juran Home
Seeing a sofa like this, I thought it was good, and the discount was basically about 9,000 after the discount. Finally, I bought a set of tables, chairs and coffee tables for a total price of 13,500 yuan.
I saw this sofa in the store and thought it was good.
Purchase contract
On October 15, the sofa arrived and found two big holes below. It was said on the spot that it was unacceptable and had to exchange the goods. He called the merchant and said that he did not agree to the replacement. He said that he could ask a master to come and repair it. Our family disagreed. The thing he bought for cost 9,000 yuan and arrived on the first day of the goods. He actually said that he would repair it? My wife had a lot of opinions and questioned on the spot how to check the shipment of on the sofa on the left and right ? ? ? The master was asked to take it away. The master replied that the sofa taken out of the factory was not allowed by the merchants to take it back, and said that it would be fine to take it back after we communicated. Thinking that they were working, they let them go.
The merchant did not take the initiative to contact him for a solution in the next week. Every time we asked a question in the WeChat group, he fooled him, , anyway, he refused to exchange the goods. 7-day no-reason return/exchange basically won't work here. After complaining online, the brand left and right brand called, and after understanding the situation, I told me to communicate, and asked me to wait for the phone number. After waiting for several days, I didn’t see any progress. The after-sales service of the sofa brand about .
Sofa arrived
things happened in the past week, the sofa around the sofa had not given any feasible solution except for a phone call from a black cat. My wife said she would not accept it, and she would change to Chivas in a few years. I think this is not possible. If there are defects in the quality of nearly 10,000 yuan, consumers should not pay for it, otherwise they will think that it is appropriate to not do a good job of quality.
Finally, I consulted several colleagues. Most of the men said that the current brands are like this, and there are some flaws, while women said that such a big hole is unacceptable.
Do you have any good solutions or suggestions?
Special come online to consult all netizens. Is there two such holes in the first time I have sent the left and right sofas of 9000 to my home? welcome to leave a message for communication.
