Yangtze Evening News, September 1 (Reporter Xu Yuanyuan) On September 1, Tida Travel celebrated its seventh anniversary. The theme of 2021 is "As 7 is here, the future can be expected". On the occasion of the seventh anniversary, tick travel city taxi smart operation practice is also just two anniversary, the landing city has expanded from 1 city to 14 cities.
In Xi’an, an urban taxi smart operation demonstration city, the use of smart taxi codes per day has increased from 400,000 a year ago to nearly 470,000; the proportion of calls for digital services has increased from 90 in 2020 % Further increased to 95%.
In the past two years of operation, the cumulative usage of Xi'an Smart Code has increased from more than 50 million times to more than 187 million times, an increase of over 200%. The total number of cumulative service reviews increased from 24 million to more than 68 million. At the same time, the proportion of orders that received favorable comments based on smart codes in the total evaluated orders increased from 93% a year ago to 98%.
With the joint efforts of the Xi’an taxi industry, the overall share of Xi’an parade taxis has increased by 10% compared to two years ago, and has surpassed the local online car-hailing share by about 20%; Yangzhao’s digitalization has in turn promoted the taxi network Since the launch of " sanhua", the number of online appointment bookings for Dida taxis in Xi'an has increased tenfold.
In the past year, one of the most important achievements of the "Three Modernizations" was the realization of a positive cycle of self-driving improvement of taxi driver services. Through the docking of full real-time operating data of taxis with the three cooperative cities, a set of service systems that can be evaluated in real time have been established.
With the evaluation data, it is possible to carry out refined management of drivers and improve the service level of drivers in a targeted manner. And through market-based incentives, drivers with better services can get more rights such as skip-the-line at the airport and priority for order grabbing, thereby encouraging more drivers to improve their own service levels, allowing the industry to form a long-term mechanism that can drive service improvement by itself.
At the same time, the empowerment concept of Sanhua has begun to be recognized by managers and practitioners of the taxi industry in more cities. There are more and more taxi associations in Xi'an for inspection, and Sanhua’s series of products And model innovations, such as the smart travel system that realizes car-to-machine orders and automatically evokes navigation,Voice broadcasts of epidemic registration, etc., are bringing new "black technology" smart taxi experiences to more and more drivers and passengers.
Currently, Tide Taxi is promoting the driver's service star-level lighting in Xi'an, realizing service visualization, and other series of innovative practices to improve the driver's order acceptance and operation efficiency. In order to allow users to quantify their contribution to carbon reduction clearly and obtain authoritative certification, in June 2021, Dida Travel will cooperate with Shanghai Environmental Energy Exchange, China Classification Society Quality Certification Company, China Energy Conservation Association Carbon Neutrality Professional Committee, The Energy Investment Professional Committee of the China Investment Association jointly promoted the introduction of the "China's First Shunfeng Carbon Emission Reduction Methodology Algorithm Standard", which will be open to the entire Shunfeng industry.
In order to help the elderly to further cross the digital divide and share the convenience brought by the digital economy, Dida Travel will successively launch small programs and apps in 2021 to help the elderly, e-hailing platforms, and caring drivers to give priority to the elderly. Optimize and perfect the function of helping the elderly to adapt to the elderly.
At the same time, Dida Travel will successively launch "Shunfeng Shenglang" community, "Shunfeng I know" and other content columns in 2021, to brainstorm on issues and scenarios that Shunfeng users care about, and continue to consolidate the development and culture of the Shunfeng industry. In addition, starting from September 1, 2021, Dida Travel will increase the maximum ride-hailing insurance from 4 million to 5 million yuan, further upgrading the protection of users.
proofreading Sheng Yuanyuan
Source: Ziniu News
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