New regulations for train ticket refunds starting from 2016, 12306 official website http://www.12306.cn/
1. After the pre-sale period of passenger tickets is extended to 30 days, no refund fee will be charged for refunds more than 15 days before departure (exclusive). .
2. Before driving at the departure station, in special circumstances, it can also be within 2 hours after driving. If you book a train ticket online and have not exchanged a paper ticket, you can log in to the website for refund no later than 2 hours before your departure.
3. Group passengers must check in 48 hours before driving.
2. Handling Fees for Train Ticket Refunds The new regulations on handling fees for train ticket refunds implement step-by-step refunds, and the handling fees for online refunds are the same as the deductions for other refund methods. No refund fee will be charged for refunds made more than 15 days before driving (exclusive). If the ticket is more than 48 hours before the departure time, a refund fee of 5% of the ticket price will be charged when the ticket is refunded; if the departure time is more than 24 hours but less than 48 hours before the departure, a refund fee of 10% of the ticket price will be charged when the ticket is refunded; , a refund fee of 20% of the ticket price will be charged when the ticket is refunded.
2016 Spring Festival travel period, after the train ticket is changed to , the refund fee will be charged at 20% of the face value. The mantissa in the above calculation is in 5 angle as the unit. If the mantissa is less than 2.5 angle, it will be rounded off. If the mantissa is more than 2.5 angle and less than 7.5 angle, it will be counted as 5 angle. If the mantissa is more than 7.5 angle, it will be charged as 1 yuan.
Note: In view of the "replacement evasion" loophole that exists in the echelon refund, the railway department has issued a new train ticket refund and change regulations, no matter online or window booking, you can only change the ticket once.
3. Train ticket refund locations
After successful online booking of train tickets, regardless of whether they have exchanged for paper tickets, they can go through the ticket change and refund procedures at the station ticket window. Currently, ticket sales offices cannot handle ticket refunds.
1. Go to the ticket window where the bank POS machine is installed at the station before driving.
2. The following cases are handled as follows:
(1) If you have exchanged for a paper ticket, you can go to any station before the departure time specified on the ticket.
(2) Those who have already used the original second-generation resident ID card to go through the ticket check at the station but have not taken the bus shall go through the check-in procedure at the station after being confirmed by the station.
(3) If you have already used the original second-generation resident ID card to go through the ticket check at the station, but you get off the train due to injury, illness or the responsibility of the carrier on the way, you will be processed at the alighting station with the passenger transport record issued by the conductor . Interval refund procedure.
3. After changing the ticket, issue a paper ticket.
Fourth, How long does it take for an online refund to arrive? After submitting a refund application, it will be refunded to the original payment bank card within the time limit specified by the bank. 12306 Refunds are not credited to the account in time. In addition to calling the customer service center of the 12306 Railway Customer Service Center to complain, passengers can also send an email to [email protected] to complain.
