Recently, it was reported that the screens of some Dell XPS 13 Plus laptops have problems with poor fixation. Some people initially speculated that the problem may lie in the accidentally loosened fixing screws, but subsequent reports have corrected it to an adhesive problem. Dell confirmed to TheVerge that it is aware of related issues with some OLED screens. The company is actively contacting affected customers and appears to be recalling some products.
In the past few weeks, a video of a demonstration machine taken from a certain Best Buy store has caused many people to question the quality control of Dell XPS laptops. The poster of
mistakenly wrote in the title that it is the larger XPS 15, but judging from the actual size, it should still be the smaller XPS 13 Plus model.
Video animation (from: Scott Meyn / YouTube)
Another user reported that his XPS 13 Plus encountered abnormal phenomena such as display color and even failure of touch functions shortly after purchasing it. When
wrote the initial report on TheVerge, Dell's official website had begun accepting orders for the XPS 13 Plus. It is unclear whether the latest recall is related to this.
After the public opinion fermented, Dell officials responded in a statement:
We always put quality first. Regarding the recent reports that some XPS 13 Plus OLED models encountered loose screens due to third-party adhesive issues. , we have quickly corrected it in the production process.
Dell is currently actively contacting customers who may be affected and hopes to help them replace their screens in a timely manner before the failure occurs.
In addition, Dell confirmed that the problem is limited to the XPS 13 Plus product line with OLED screens, and non-OLED models do not seem to be affected by the same problem.
Dell XPS 13 Plus OLED (via)
In fact, during the early hands-on evaluation process, TheVerge also encountered display problems with the XPS 13 Plus. But after a few days, the glitch disappeared again as discussed on Reddit. The review editor of
at the time speculated that the problem might be related to the device falling off the sofa, and subsequent replacement versions did not have similar problems. Soon after, Dell notified that batch of equipment that there might be a quality control defect.
