entered December, and the ranking of model complaints in November was released. Overall, the models listed on the list are large, with joint venture brands accounting for a large proportion. A total of 6 models are on the list, namely Toyota Crown, BMW X3, Toyota Reiz, Nissan Sylphy, BMW 5 Series , and Volvo XC60. Among them, BMW and Toyota have two models on the list; 4 independent brands have entered the list, namely Geely Star L, Haval Chitu , Tiggo 8, and Changan Benben E-Star.
We focus on the typical complaints. FAW Toyota Crown is a frequent visitor to the complaint rankings. It has been on the list for many months and won the ranking championship in November. The main problems are cracking instrument panels, aging of components, and odors in the car; FAW Toyota brand Reizhi is also cracking instrument panels and aging of components. Toyota, which used to be driven, has now become a brand that users have focused complaints.
BMW brand BMW X3 and BMW 5 Series are still clichéd sales fraud and engine oil burning complaints. The complaints from the BMW brand lasted for a year, but the brand did not make any move. Users who want to buy the BMW brand models need to consider carefully before taking action!
complaints about Haval Red Rabbit paint surface blistering and cracking have been going on for several months. The manufacturer only had a "Notice of Technical Service Activities" in the early stage, and there were no other actions in the future. It was obvious that the car paint had production quality problems, but he did not dare to admit the quality problems directly. It felt like he wanted to cover it up. This is the most unacceptable thing for users. It is a good car company that knows the mistake and does not admit it if it is wrong. It is irresponsible that it is irresponsible. This will hurt the hearts of users. Needless to say, the word of mouth is, the user is still complaining, hoping to attract the attention of Great Wall Motors .
In addition, the problem of bubbles and cracks in the lacquer surface of Haval Red Rabbit has already occurred. First, car companies should show sincerity and help users solve their car use troubles in the best of their ability. Appropriate compensation is the right way; secondly, users should also have an open-minded mind and support their own brands. Don’t ask car companies for some unrealistic compensation, and friendly solve the complaints about vehicle quality problems this time.
Geely Xingyue L As the sales responsibility of Geely Auto , the main complaint problem is that the original car is incomplete and the second key has been delayed. This problem has existed for a long time. In theory, the keys are all with the car to the dealer. You can hand over the two keys to the user together. Most car companies also operate in this way, but when Geely Auto, such a complaint occurs, which is really not necessary.
Nissan Sylphy has a high sales volume, and the complaint rankings are also frequent customers. The main problems are the gearbox and the body is rusted. Although Sylphy is cost-effective, the quality control is not very good. Everyone needs to accept these problems when buying Sylphy.
Tiggo 8 is the sales responsibility of Chery Automobile. Most of the complaints about users are old models. The complaints include odor inside the car, rust body, and abrupt transmission, which needs to be paid attention to by Chery Automobile.
Volvo XC60 suffers from the same complaint as Haval Chitu, and the paint surface is bubbled and cracked. Volvo , as a second-tier luxury brand, also has such quality problems, which really disappoints users. It also involves three models of Volvo XC60, 2020, 2021 and 2022, with a wide coverage. If you want to buy Volvo XC60, you need to pay attention.
Changan Benben E-Star is on the list again, but it is still an old problem. If you don’t deliver the car as scheduled, your sales promise will not be fulfilled. Many users reported that the booking time was April and promised to deliver the car in June. However, in November, there was no delivery. This problem is that Changan Auto has unilateral responsibility. The user trusted Changan Auto, but it was delayed for N months but failed to deliver it. I hope Changan Auto will solve the problem of users picking up the car as soon as possible.
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