reporter Lou Kai
"It is obvious that the order is required to deliver the car, but the motorcycle is coming. Isn't this a 'deception'?" Recently, Mr. Li, a fan of the Qilu Evening News and Qilu One Point, told the reporter of Qilu Evening News that he asked for a car order on the "Dada Express Delivery" platform because he needed to carry some valuables, but what he didn't expect was that the motorcycle was coming.
Citizens reported:
Cars called car order
Cars came from motorcycle
"I used Dada to send things, and I placed a car order, but the came from motorcycle." On the 21st, Mr. Li said that on the morning of the 18th, because there were valuable items that needed to be transported, and was worried that the order for motorcycle was unsafe, so he chose the car order on the platform. "The price of a car order is more expensive than a motorcycle order, but the delivery is more convenient," said Mr. Li.
But when the deliveryman rode his motorcycle to the designated location, Mr. Li was stunned.
"At that time, the deliveryman told me that motorcycles can also take orders for cars. Now there are few cars in Jinan, and basically they are picked up by motorcycles." Mr. Li questioned that if motorcycles can also take orders for cars, why are the car orders on the platform high?
Mr. Li then reported the relevant situation to the customer service, "At that time, the customer service admitted that this behavior was a violation, but it only compensated for the price difference."
Reporter's investigation:
Two car orders
One was an electric car, and once was a motorcycle
On the morning of November 21, the reporter registered an account on the "Dada Express" platform and placed an order. The address was selected from a supermarket near Lishan Road, Lixia District, Jinan to a community near Xinglong Street Office in Zhong District, Jinan. A total of 10.63 kilometers was. After choosing a weight less than 1 kilogram, a price list appeared in the lower right corner of the platform.
The total price of "electric vehicle" is about 23 yuan, the price details indicate the basic freight medium-mileage fee (10.39 kilometers) and the discount coupon is 7 yuan.
The total price of "car" is about 31 yuan, the price details indicate the basic freight fee of 30 yuan, the delivery tool (car) is 8 yuan, and the discount coupon is 7 yuan.
The reporter placed orders twice at the same distance and weight, but the vehicles used by the deliverymen were different: the first time they came was an electric car, and the second time they came was a motorcycle.
Why did you choose "car" on the platform but "electric cars" come? The explanations of the two deliverymen are also different. The first deliveryman said, "The car had a car accident yesterday, and today I can only choose to ride an electric bike." The second deliveryman said, "The car is only delivered when the distance is far and the items are heavier, while the items are lighter and within the city, and can be delivered by motorcycle."
Lawyer said:
This behavior is suspected of fraud
"The platform does not allow placing car orders, but motorcycle orders are coming, which is a violation of the delivery staff." Dada Express Platform customer service told reporters that if the user chooses a car order, the car must deliver it, and there is no such thing as distance and weight of the item. "For such violations, the platform will punish the delivery staff. If this happens, users can call the customer service to report." The customer service said that the difference will be refunded to the consumer at that time.
"If the platform clearly marks car orders and motorcycle orders, but the car orders are placed are motorcycles, it is a fraud. According to the " Civil Code " and the " Consumer Rights Protection Law ", consumers have the right to know the goods and services they purchased, that is, consumers have the right to know the true situation of the goods they purchased, used or the services they received." Shandong Qianshun Law Firm's lawyer Qiu Hongqi told reporters that consumers can choose to negotiate with the platform, and if they fail to negotiate, they can choose to report or litigate to the consumer association.
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