"Car Matrix" Industry: During the National Day holiday, a well-known domestic automobile complaint website recently released the domestic automobile complaint rankings for September 2022 (TOP 30). In September, the valid complaints received by car owners were basically the same as last month, and the month-on-month increase was not very obvious.
Specifically, among the top 10 models, independent brands are comparable to joint venture brands. Among them, BYD Song Pro New Energy has the largest number of complaints. The main reason is that the production capacity cannot keep up and cannot deliver the car to customers as agreed, and the price of installment payments is not very transparent. The service attitude of some sales consultants in terminal retail stores has caused a large number of complaints. The BYD manufacturers also realized that the emotional harm caused to customers by default order delivery date is relatively serious, and the production capacity will be greatly improved in the near future. Therefore, the terminal store promises that the delivery problem in March is still hoped to get users' understanding and patient waiting.
Great Wall's Haval brand first love model has a common problem. It is difficult for consumers to recognize the re-painting given by the manufacturer. I am worried that the vehicle will depreciate due to this, and I hope that the manufacturer can provide certain cash compensation. Haval manufacturer has not yet made a clear reply to this. It is recommended that the manufacturer conduct a detailed investigation on this issue and inform the user, and compensate at the discretion of the compensation. The complaints of the two Xingyue L and Xingrui models under Geely are both in the aspects of audio and video system failures. The upgrade of the car computer problem should match whether it supports some functions. If the information such as navigation cannot be displayed normally, these problems will directly affect the car owner's experience of using it, and the number of complaints will appear in large quantities, which will trigger a crisis of trust. There is a reason for the aging and cracking of the instrument panels of the Toyota Camry and the discontinued Crown , Reizhi and other models. The main reason is that the models with the main problems with Crown and Reizhi were produced in 2005-2009, which has been more than 10 years ago.
new car manufacturing forces represent Ideal Auto . Since Ideal ONE, the replacement model of Ideal ONE, is about to be launched, or the production and sale of Ideal ONE, which may be suspended, has failed to release the news of the new car launch in advance, and the retail store promised that it would not upgrade the Ideal ONE within the year. Later, some terminal stores adopted price cuts to make way for the Ideal L8 to be launched, which caused indignation and complaints from car owners. Based on the current trend, the owner's rights protection incident has gradually subsided, and Ideal L8 has been launched.
Overall, among the top 30 car complaints, the number of complaints in the Haval series has decreased significantly. The number of complaints in Haval F7, ranked No. 1 in August, has decreased significantly. The complaints of models such as Haval H6/ Haval Chitu have been gradually resolved with the attention of manufacturers. Most of the complaints about domestic independent brand models are concentrated on audio and video systems, abnormal noises in the body, inconsistent with publicity, sales fraud, etc.; for joint venture brand models, Evergrande has problems such as burning oil, cracking of tires, failure of audio and video systems, aging of electrical components in the body, and abrupt transmission. Manufacturers should carefully sort out the problems through general complaints from car owners, actively solve the problems with the attitude of being responsible to users and brands, rather than underestimating these complaints, strengthen terminal store service process training, supervise some disguised charging issues, and establish a channel for full communication and trust exchange with the majority of users.
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