text: Original by Dongchedi Li Shuaifei
[Original by Dongchedi Industry] On September 19, NIO officially announced that its NIO Service has been fully upgraded, including service centers, service vehicles and other businesses.
Among them, the NIO service center will adopt a brand new design language and will enable digital operation to realize intelligent workshops. Users can view the service progress in real time through the NIO App, and the service process is clearly visible.
It is worth mentioning that as of September 19, NIO has deployed more than 240 service centers nationwide.
Picture source: NIO
At the same time, NIO has also launched a new second-generation mobile service vehicle to provide users with door-to-door services and can perform a variety of maintenance operations on site. According to the official statement, the service capacity of the second-generation mobile service vehicle is 60% higher than that of the first-generation mobile service vehicle. In addition to replacing new tires, repairing old tires, dynamic balance of tires, replacing brake pads , air conditioning filter and other fast maintenance services, emergency charging services will also be provided.
Not only that, through the NIO App, users can also view the technician's trajectory and service process in real time; however, this function is not available at present and will be opened with the launch of new service vehicles in the future.
Second-generation mobile service car
In addition, NIO Service will apply AR remote diagnosis solutions in the service, break the traditional equipment's fault resolution methods, and use a variety of AI algorithms, AR virtual overlay technology, cloud computing and other technologies to realize auxiliary maintenance functions such as diagnostic assistance, process recording, AR maintenance manuals, etc., to improve maintenance efficiency.
In addition to AR remote diagnosis solutions, the Service Guardian system can remotely monitor vehicle network signals, grab abnormal signals, and judge the problems behind the abnormalities, send out early warning signals, and follow up and handle them in real time to achieve real-time remote diagnosis.
AR remote diagnosis
In addition, NIO cleaning service has also been launched. On the basis of the original car washing service, waxing (including fine washing), deep interior cleaning, atomization and sterilization, and glass coating services have been added; the first batch of more than 300 stores have upgraded cleaning service, covering more than 60 cities across the country, and has been officially launched on the NIO App.
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-