The auto complaint list was released in April, Japan and Germany were the hardest hit areas, and Chery became the most complained independent brand

text丨Bump man

The May 1st holiday has just ended. According to the usual practice, the sales data of major car companies will not be released until the middle of the month. However, the April complaint list compiled by car quality network has been released, and it is presented as a whole. There is a downward trend, down by 3.9% and 7.7% year-on-year and month-on-month respectively. Specifically, both joint venture brands and self-owned brands have declined, of which the joint venture has a larger decline, reaching 7.8%.

From the brand point of view, and Volkswagen are still the hardest hit areas. In the past, especially in the memory of the older generation, Volkswagen, as the first car brand to enter China, is known for its reliability and durability, so it also has a good reputation, but Judging from the complaint list, Volkswagen seems to have failed the trust of consumers. Among the top three, 2 models are Tanyue and Magotan, and 5 models are in the top ten, accounting for a high proportion.

From the point of view of complaints, most of the complaints of Volkswagen's models are related to transmissions and engines. Among them, the transmission problem can be regarded as a common problem in the Volkswagen family. The dry dual-clutch matched to the low-end models and the wet dual-clutch matched to the mid-to-high-end models are the hardest hit areas for complaints. This is reflected in the transmission complaint list, and even Volkswagen Its high-end brand Audi also ranks at the forefront of the complaint list.

In addition to German brands, Japanese brands are also frequent customers on the complaint list. On the one hand, the high retention volume is influential, on the other hand, there are indeed problems. For example, Dongfeng Nissan , its hot-selling models Sylphy , Qashqai , Both and X-Trail are on the list, and their problems are similar to those of Volkswagen, mostly related to transmissions.

Dongfeng Nissan's models are equipped with CVT continuously variable transmissions provided by Czech, which should have advantages in terms of smoothness. However, many car owners have reported that there are problems with stumbling, abnormal noise and even failure to accelerate.Even Nissan's high-end brand Infiniti, the QX60 model equipped with Nissan's same gearbox , was also exposed at the 315 party, and many industry insiders interpreted it as "beating the mountain and shaking the tiger", but it was actually a traffic jam Nissan solved the transmission problem.

It is undeniable that self-owned brands have developed rapidly in the past two years, and both sales and core technologies have made significant progress. In terms of new energy vehicles, some car companies have independently mastered the "three-electric system" technology, and many car companies in the field of fuel vehicles have launched The engine has been independently developed and developed, but behind the progress, there are also problems that should not be ignored.

In the April complaint list published by the car quality network, there are a total of 3 independent brand models, two of which are from Chery . Strictly speaking, only Tiggo 8 models really belong to the Chery brand. The main problems are the abnormal noise of the gearbox and the constant light of the engine fault, and most of them appear on the 2020 models. It can be seen that although Chery has an advantage in engine parameters, But reliability also needs to be improved.

Another Chery model comes from Chery's main cost-effective Jietu brand, namely Jietu X70 PLUS. This is also the first time that it has entered the monthly complaint list. The number of complaints has skyrocketed by 2.9 times month-on-month. The main problems are body resonance and publicity. Inconsistent, some car owners reported that the configuration of the Jetour X70 PLUS did not match the manufacturer's propaganda, and they believed that the manufacturer was suspected of false propaganda. The Jietu manufacturer responded positively to consumers' demands, but it has not been properly resolved.

For ordinary people, buying a car is difficult, but it is simple. The cheapest one can become a "car owner" with only a few tens of thousands of yuan. The next step is to live with a car for several years. This requires Vehicles must be reliable and durable, which is also the basic quality of automotive products. Through the complaint list, you can see many familiar brands and models, and most of the problems involved are commonplace. Market performance, but it is not a long-term solution, and it is probably too late to wake up until it goes downhill.