In recent years, the physical industry has been impacted by the e-commerce industry. In order to increase sales, many physical stores have also begun to carry out diversified activities, especially some lucky draws, which are very attractive. Ms. Yang, who lives in Keqiao, Shaoxing, encountered an upset. Ms. Yang participated in a lottery on the APP of a supermarket and won two consecutive Apple mobile phones. As a result, the redemption has not been successful yet.
Ms. Yang said that she likes to go to the supermarket for shopping, and downloaded the APP of the supermarket on the suggestion of the staff. Participating in the supermarket activities twice before and after, a total of two mobile phones were drawn, all of which were iPhones12. After winning the mobile phone, Ms. Yang was very happy and contacted the online customer service of the supermarket APP. The customer service said that within 10 working days, the selected mobile phone would be sent over.
Originally, Ms. Yang thought she could get two iPhone 12s, but she waited for a long time and didn't get the phone. Later, every time Ms. Yang chatted with the customer service, the customer service replied "Please be patient, the exact time cannot be determined". After about half a month, the customer service said that he checked the list of winners of the event, and there was no Ms. Yang's name in the list of winners. He also said that the authenticity of the winning screenshots submitted by Ms. Yang needs further consideration.
Ms. Yang had no way to find the media for help. Under the witness of the media, Ms. Yang contacted the customer service of the supermarket APP again, and the other party responded "I am very sorry indeed. The customer service staff will help you to reflect the relevant Department, I will call you back again." Ms. Yang responded, "But you asked me to wait from year to year until the end of the year, and you haven't dealt with it for me, and kept dragging me on." As a result, the customer service responded again, "I'm really sorry, and the customer service will help you trace it back later."
Later, the media also sent relevant emails to the other party in accordance with the requirements given by the customer service. As a result, the customer service said that "it has been transferred to relevant departments for verification and processing, and still needs to wait further. Ms. Yang was very angry about the response of APP's customer service. Ms. Yang said that she would consider complaining to the market supervision department to protect her legitimate rights and interests.
Some people guess,At present, the probability of winning a lottery in a lottery held by many businesses is very low. As for Ms. Yang winning two iPhones in the two events, it may be caused by a bug in the program when the programmer was designing, or the program was not done well, such as misplaced pictures.
The pictures in this article are from the Internet, if there is any infringement, please contact to delete
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