Hello everyone, I am Yuan Yifeng of "Talk about Cars and Roads". Car buying and selling, motor vehicle appraisal and evaluation, vehicle transaction dispute mediation---Contact Laoyuan Laoyuan is willing to serve everyone! Today’s topic is about the “Mediation Case of Disputes Between Used Cars - Buick GL8 Commercial Vehicle”.
一 [Reason for Complaint]
This is a complaint from a rider in Xi’an.
According to this car enthusiast surnamed Song, he saw a 19-year-old Buick GL8 business car released by a second-hand car dealer in Zhengzhou on the Internet in September 2022. This friend in Xi'an also has a basic understanding of the car's condition through adding WeChat and communicating. During the mutual chat between the two parties, they also confirmed the condition of the car inside and out. Feeling that there was no problem, this friend from Xi'an paid a deposit of 30,000 yuan to the car dealer in Zhengzhou twice through WeChat . When he went to Zhengzhou to pick up the car, he paid another 30,000 yuan via mobile phone. A total of 60,000 yuan was spent, and the car owner drove the car back to Xi'an.
Two months later, in November, this car enthusiast from Xi'an wanted to replace this car. He went to a second-hand car dealer in Xi'an and tested the vehicle through a second-hand car testing instrument. He found that this car had 160,000 kilometers in 2019. This is already at the end of 2022. Three years later, including the kilometers it has run in the past few months, it is still around 160,000 kilometers. The meter reading of the testing instrument clearly displays the meter adjustment time and reference mileage. The car owner decided that the car must have had its meter adjusted. The car owner immediately contacted the car dealer. Our Zhengzhou car dealer refused to admit it at first, but later blocked the car owner on WeChat and stopped answering the phone. He even deleted all the historical information data posted in his WeChat Moments. Finally, in desperation, the car owner called the complaint hotline of the "Henan Second-hand Car Industry Rights Protection and Complaint Office" at 0371-53315315.
2 [Processing Process] After receiving the call, the on-duty staff at the
workstation first confirmed the owner information and vehicle information with the car owners in Xi'an, and also recorded the information of the car dealership where the vehicle was purchased and the name and phone number of the car seller. Finally, it was discovered that the car dealer selling cars near Wenhua Road was also an old employee of a merchant in a large physical market in Zhengzhou. WeChat Moments also released a large amount of real-time information about this car dealer every day. Therefore, we also notified the person in charge of the tangible market "12315" in Zhengzhou to request assistance.
三 [Mediation Result]
After our understanding and verification, the individual selling the car turned out to be an old employee of a car dealer in a physical market in Zhengzhou. He also had a store in a so-called roadside market near Wenhua Road. According to the person in charge of this car dealership, this employee resigned last year. A car enthusiast from Xi'an saw this car and sold it near Wenhua Road. It is understood that there was no car purchase contract signed at that time, and there was no clear confirmation of the car's condition, including whether it was an accident car, a car soaked in water, especially a meter-adjusted car. At present, this personal car dealer will not meet or resolve the matter.
4. [Consumer Warning]
We have a very clear attitude towards the disputes and complaints about meter-adjusted cars. There is a long way to go to standardize the health of used cars, and it requires the careful protection of every second-hand car practitioner. The workstation strongly supports the majority of second-hand car consumers to protect their rights through legal channels. It is reported that this rider has reported it to the Zhengzhou Municipal Administration for Market Regulation and the 12315 hotline. We will also continue to follow up.
has several buying suggestions for the majority of second-hand car consumers:
1. At present, the number of complaints about meter adjustment in the second-hand car industry remains high, and it is an area with a high incidence of rights protection complaints in the industry. When buying a second-hand car, be sure to check with the used car dealer to confirm the mileage shown and the actual mileage. If you are not sure whether to adjust the meter, please do not be greedy for cheap and buy with caution.
2. You must sign a car purchase agreement. The agreement states the vehicle information of the purchased car, the name and phone number of the contact person, the name of the company, the model, brand and model. Be sure to understand the actual condition of the purchased vehicle and find out whether it has been damaged by water, was in an accident, or had a meter adjusted, etc. There is a way to do this.
3. The vehicle must be inspected by an independent third-party used car inspection agency.It is not recommended to buy a second-hand car through an acquaintance. Once a problem occurs, the condition of the car cannot be guaranteed, and it will also cause great difficulty in claiming compensation.
4. Be sure to purchase vehicles from regular second-hand car dealers, so that if you encounter unpredictable vehicle transaction disputes, you can guarantee that the problem will be solved. The used car industry has developed to this day, and there are still many shady intermediaries who deceive car owners. Please do not be greedy for cheap and be deceived. Buying a vehicle from a regular car dealer is guaranteed in terms of product quality, after-sales service and dispute resolution. No real car dealer wants to have disputes with consumers over damaged cars or accidents.
5. We firmly support consumers to take up legal weapons to protect their rights and interests, recover losses through legal channels, and give those industry scum a hard blow. We are willing to provide free professional motor vehicle appraisal and evaluation technical consultation and related judicial consultation assistance!
To safeguard the legitimate rights and interests of consumers and maintain the standardized development of China's second-hand car industry requires the joint efforts of the whole society! If you have any troubles about car purchase transaction disputes, please call our rights protection workstation: 0371-53 315 315. Or follow the Toutiao account, Xigua account, Douyin account of "Talking about Cars and Daoyuan Yifeng", we are willing to provide help to the majority of car enthusiasts!
Internet photos have nothing to do with this case
Internet photos have nothing to do with this case
Internet photos have nothing to do with this case
