Why are some people willing to spend millions of dollars to buy a car? In addition to face reasons, many consumers also care about the product quality and after-sales service of big brands. In people's minds, those global luxury car brands should have very high product quality and excellent after-sales service.
Mr. Lu, a man from Huzhou, Zhejiang, bought a Maserati some time ago. The naked price of this car was as high as 960,000, and after it was launched, it was already more than 1 million. Mr. Lu said that the reason why he bought this car was for the big brands.
But what he didn't expect was that the new car started leaking just 4 days after driving. Because Mr. Lu didn’t want to go to the 4S store, he came to the vehicle management office a few days after picking up the car. While the staff was checking the engine number, they asked Mr. Lu with some confusion: Why is your car leaking?
Mr. Lu was also very confused at the time. He said that his car had just been bought, how could it leak? He checked the engine again and found that there was indeed some water. Recently, many places have experienced frequent rainfall, and Zhejiang is no exception.
Mr. Lu said that his car got wet on the second day after he brought it home, but this could not cause water to enter the engine! If a million-dollar car can’t even protect itself from rain, what’s the point of its existence? After receiving the complaint from Mr. Lu, the
4S store decided to conduct a rain test on the car first. After inspection, it was discovered that there were signs of water seeping through the front windshield of the car. The facts are before our eyes. The person in charge of the 4S store also admitted that the car had quality problems and believed that the car was not properly glued when it left the factory.
But in terms of handling the problem, the 4S store and Mr. Liu did not reach an agreement. The 4S store believed that since the glue was not applied properly, they would help Mr. Lu repair the car. In order to compensate for the losses caused by Mr. Lu, they would also check the wiring for free and apply for an extended warranty from the manufacturer.
Mr. Lu didn't think so. He felt that he had spent more than 1 million to buy a car, and after driving it for a few days, he found quality problems. If it was just for repairs, he would not be able to accept it. Because he no longer trusts the car or even the brand.
Mr. Lu made a request for a cart to the person in charge of the 4S store, but was rejected. The person in charge said that the car had only minor problems and did not meet the requirements for pushing a cart at all. All they could do was repair the car first.
The meaning is very obvious. The person in charge hopes that Mr. Lu will not return the car at any time, because the problem that occurs in his car does not meet the three-guarantee return standard at all.
According to the regulations on automobile three-guarantee products, Mr. Lu’s current inspection does not meet the requirements for returning the car. Because even if there is a quality problem with the car, consumers can only apply to return the car after the 4S store repair time exceeds 35 days or the number of repairs reaches 5 times or a total of two parts have been replaced.
But no matter what, millions of cars leak after only a few days of driving, which is very frustrating no matter what happens to anyone. In the end, Mr. Lu negotiated again with the 4S store with the help of reporters. It was okay not to return the car, but the warranty would have to be extended for 10 years. Although the person in charge of the
4S store did not explicitly agree, he promised to apply to the manufacturer. This is just a preliminary agreement. As for the outcome, it depends on whether the 4S store can eliminate the safety hazards of the car.
