On the 19th, just after the opening of the Shanghai Auto Show, a woman stood on the red Tesla car roof and opened her arms to shout to the onlookers-"Tesla brakes failed! Tesla brakes failed!"
Shanghai police notified on the 20th that 1 person was sentenced to administrative detention for 5 days and 1 person was given an administrative warning for disrupting public order. Rights defending car owners also posted an apology on Weibo. The police enforced the law objectively and impartially, and should not use the wrong way to defend their rights, which would have a negative impact, but they would never compromise.
Procrastination again and again, the loss of word-of-mouth and trust
Has the price increased again? Out of control again? Shaking the pot again? From entering the Chinese market to today, Tesla is like a "traffic star", has been on the cusp of the storm and has never stopped.
In 2020, Tesla ignoring the impact of the epidemic, its performance is running wild. At the same time, Tesla really "can't stop the car" in the Chinese market. "There is water on the road", "women are weak when stepping on the brakes", and the most famous "State Grid Dumping Pot". Tesla responded to the car owner saying that the current on the national grid was too large at the moment of charging, which was not a problem with the car. As a result, it was immediately beaten.
"Quality is defective", "Attitude is very arrogant" and "Never responsible"... In the procrastination time and time again, Tesla will "dump the pot" to the end. What is squandered is the public's reputation for the company.What is lost is the trust of the car owner in the brand.
In the Tesla rights protection dispute, the most annoying thing is not the question of who compromises with whom, but whether the vehicle has quality problems? How to operate correctly to avoid danger?
Whether it compromises or not, Tesla must face the torture of Chinese customers
A car may brake on the road for unknown reasons at any time, and many people have repeatedly defended their rights without a reasonable explanation. No one can avoid being anxious.
product safety is no small matter, especially driving safety. Whether it is a car or a new energy vehicle, "walking in place of humans" is its basic attribute. The quality of its products is not only related to the safety of the car, but also to the safety of countless unspecified people on the road, and it is also related to the safety of public transportation. Even the safety of the whole society. Therefore, the social hidden dangers brought about by the quality of its products must be greater than the quality problems of general industrial products and consumer goods.
A good company is not only technically good, but also should always keep social responsibility in mind. After the accident, it is the responsibility of the responsible enterprise to find out the cause in time and accurately through detection, and to improve the related production links or product functions to prevent the recurrence of similar problems.
But Tesla obviously did not realize this.
Whether it compromises or not, Tesla must face the torture of Chinese customers: knowing the hidden dangers but turning a deaf ear to it, trying to "make big things small and small things", so that "Bangbangla" will continue to be an "invisible killer" ",Ignore public safety risks and don't care about "making Chinese people's money and hitting Chinese people's lives", how about the responsibilities and responsibilities of enterprises!
Tesla crashed and killed two people. Elon Musk’s wealth shrank by nearly $6 billion
"Forbes" WeChat public account April 20 news, this Monday, with Tesla’s share price Fall, the wealth of billionaire Elon Musk also shrinks. It was previously reported that two people died in a Tesla car crash over the weekend.
As of 3:45 pm Eastern time on Monday, Tesla's stock price fell 3.8%, making Musk's wealth shrink by $5.6 billion. According to Forbes estimates, his current worth is $174.1 billion. The Tesla CEO and co-founder is the third richest person in the world, second only to Jeff Bezos, the CEO of Amazon ( Amazon ) with a net worth of $195.9 billion, and a net worth of 180.3 billion. US dollar French luxury tycoon Bernard Arnault (Bernard Arnault).
Zhejiang Consumer Protection Commission commented on the Tesla incident: Ignoring consumer demands will eventually pay for itself
On April 20, the "Zhejiang Consumer Protection Commission" WeChat public account issued a document saying that recently, Tesla owners The riot at the Shanghai Auto Show caused heated discussions. The owner of the rights activist was sentenced to administrative detention for five days for disrupting public order. The response of Tesla China executives Tao Lin once again caused an uproar.
Zhejiang Provincial Consumer Protection Committee stated, “Compared to Huizhao car owners’ recent negatives are all contributed by her, we hope that Tesla can reflect on why there are always negative news. It is the existence of the vehicle itself. Security hazards, or after-sales service issues, or both. Rather than being proud of '90% of customers are willing to choose Tesla again', we hope that Tesla will investigate the reasons for the remaining 10% Not satisfied.
Any company should not "deceive customers" because of good sales, and ignore the demands of consumers. Only with excellent product quality and satisfactory service attitude can it go further. If one day consumers are unwilling to pay for the enterprise, it will eventually be the enterprise itself. "_Span3span
Zhengzhou Municipal Supervision Bureau responded to "Tesla owner's roof rights protection": Three mediations failed, Tesla refused to provide driving data
According to Red Star News, on April 20, Zhengzhou Market Supervision Bureau The relevant person in charge of the Press and Publicity Department responded that the Zhengdong New Area Market Supervision Bureau organized the complainant and Tesla Motors Sales Service (Zhengzhou) Co., Ltd. to conduct mediation three times on March 15, March 18, and March 24 respectively. The complainant disagreed with the third party’s technical appraisal and requested “provide complete driving data half an hour before the accident occurred.” Tesla Motors Sales Service (Zhengzhou) Co., Ltd. refused to provide relevant data because of concerns that the data would be used for hype and propaganda. Data. Due to the large differences between the two parties, they could not reach an agreement.
Xinhua News Agency: "Roof rights protection" has become a hot spot, and who is making it "decent"?
2021 Shanghai Auto Show on the 19th At the opening, a woman wearing a T-shirt with the words "brake failure" stood on the roof of the car and defended her rights at the Tesla booth, which became a hot topic of public opinion for a while. Whether such a thing happened is the indecent of the car owner or the indecent of the car company. What?
There will inevitably be conflicts and disputes between car owners and car companies. In fact, this is not the first time that related car companies have encountered "car roof rights protection", nor is this the first time "car roof rights protection" Arousing public opinion. Standing on the roof of the car is neither safe nor decent, and it is even more useless for public order. For the Shanghai Auto Show, if such a thing occurs, the relevant parties should follow the law and regulations, the investigation of the investigation, the handling of the handling At the same time, on social networks, there are many public opinions that consumers are concerned about product quality and service.Car companies should be more serious and face the problem.
According to statistics, since 2020, different media have exposed the brake failure and spontaneous combustion problems of related car companies' products in more than dozens of cases, occurring in Beijing, Shanghai, Hangzhou, Guangzhou, Shenzhen, Nanchang and other places. In the face of consumers' doubts, car companies cannot only emphasize objective factors.
As a "star" brand in the automotive industry, Tesla's self-requirements for quality and commitment to users must match market expectations, so as to gain more consumer trust and favor. To untie the bell, you must also tie the bell. For any enterprise, it is the right way to provide high-quality products and services.
Xinhua Microcomment: To avoid “car roof rights protection”, it is necessary to protect rights according to the law more forcefully. The facts need to be investigated, but it is undeniable that there are many problems in the auto market that are "many and deep". Consumers' rights protection is difficult and costly, and some people choose to use "vigorous methods" to protect their rights. "A big trouble, a big solution, no trouble, no solution" is not the correct way to open up rights. To reduce the cost of protecting rights according to the law and improve efficiency is the fundamental solution to reducing the need for "protection of rights." China is a micro-comment: In the current life, how can Tesla be blindly sophisticated
On the first day of the Shanghai Auto Show, the Tesla booth was "roofed" by the owner. Although the car owner’s rights protection method is improper, if it is not that there is no way to complain, who will make the last move? Tesla frequently fails, and the official response has made netizens refresh their three views. Brake failure depends on insufficient ground friction coefficient, battery fire depends on the hot weather, airbag failure depends on the owner's failure to hit the position, and speed loss depends on the potential energy of gravity. When it comes to life safety, how can it be perfunctory? Sophistication and all kinds of denial will eventually lose faith! Tesla can pick up rights defenders at the auto show, but it does not respond positively and solve the problem. In the end, it will also suffer from the consequences.When the regulatory authority presided over justice Shanghai International Auto Show Media Day on the first day, a car owner wearing a white T-shirt with the words "Brake Failure" stood on the roof of the Tesla show car to defend their rights, causing concern. At present, the woman was sentenced to administrative detention by the police for 5 days for disrupting public order. But this incident did not stop abruptly, but further fermented, gradually turning from a storm into a storm. It is not easy to judge which is right and wrong. The person in charge of Tesla said that “no compromise on unreasonable demands”, and the car owner also said that “we will never compromise”; one party said that the car owner does not accept third-party testing, and the other party said that it just does not accept “Tesla’s designation” The only third-party testing agency in China "tests..." Both parties hold the same word, saying that the public is reasonable and the wife is reasonable, giving people a feeling of "pecking each other." The litigation is diverse, and it is inconsistent. So, how to resolve this battle? The intervention of the regulatory authorities is the best way. Whether the vehicle involved has brake failure should be presided over by the regulatory authority, such as inviting testing agencies trusted by both parties to test. Another example is to investigate whether Tesla has a common problem of brake failure according to law? After all, there are media reports that, according to incomplete statistics, there have been more than a dozen Tesla electric car "out of control" accidents that have occurred in China since 2020. No matter when and where, dominance and arrogance can't solve the fundamental problem. Only by sticking to justice can we reach justice and settle disputes. Beijing Commercial Daily integrated the Central Political and Legal Committee, Xinhua News Agency, CCTV, China News Service , Red Star News, Zhejiang Consumer Protection Committee
